Resume
Work Experience |
2007-Present Qualcomm Incorporated
Staff Technical Writer
- Create and update user manuals for proprietary APIs within various
wireless network layers (PHY, MAC) - Coordinate with hardware and software engineering teams to
conduct documentation review meetings that ensure accuracy of documentation
1999-2007 Intel Corporation
Senior Technical Writer
- Maintained the largest context-sensitive online help project within the Intel-MCPD Technical Information Products department
- Created and updated user manuals that cover a wide variety of technical topics (system software installation and configuration guides, C/C++ API guides, IXP network processor user guides)
- Worked with cross-functional teams and human factors laboratory
to ensure accuracy and usability of documentation - Intel Certified Content Editor and 2005 Intel Software Quality Award Winner
1998-1999 Intel Corporation
Hardware Test Technician
- Tested advanced PC-based telephony hardware
- Troubleshot hardware and software of computers used to test products
- Budgeted time in order to meet deadlines and customer demands
Education |
2006-2009 New Jersey Institute of Technology
Master of Science in Professional and Technical Communication (MS-PTC)
1999 The Chubb Institute
Computer Technical Support Diploma
- Honors Program graduate
- Worked 40 hours per week at Intel while attending class full-time
1994-1997 State University of New York
Two Bachelor of Arts
- Cum Laude graduate, 3.52 GPA
- Worked an average of 20 hours per week while attending classes full-time
Computer Skills |
Technical Writing Software:
Adobe FrameMaker, FrameScript, Adobe Illustrator, Adobe Acrobat,
RoboHelp, Microsoft Word, Documentum, Microsoft Visio, Adobe Photoshop,
GIMP, Dreamweaver, eRoom, Doxygen
General Computer Knowledge:
Microsoft Office suite, XML and HTML coding, C/C++ programming language, Windows OS, Linux OS, Novell NetWare,
VxWorks embedded OS,
Client/Server applications, Visual Source Safe, OSI 7 layer model
Professional Affiliations |
1999-2009 Society for Technical Communication (STC)
1996-2009 Golden Key National Honor Society
References |
Available on request.