Professional Summary

Before coming to NJIT, I worked as a technical communicator in the computer industry for approximately 7 years. I managed documentation and training for e-commerce projects, wrote online Helps for financial websites, compiled systems documentation, documented knowledge transfers, etc. During that time I also taught myself HTML and web design. Since coming to NJIT, I have researched technical communication in the iron and steel industry, developed an educational assessment process with Norbert Elliot, and am presently writing a history of shorthand.

Education:

9/1988 – 5/1994 Ph.D., The City University of New York Graduate Center, New York, NY (English)
9/1976 – 5/1980 B.A., Mount Holyoke College, South Hadley, MA (Studio Art)

New Jersey Institute of Technology, Newark, NJ

Chair, Department of Humanities, 2011 to Present
Associate Professor 2009 to Present
Assistant Professor, 2004 to 2009
Visiting Professor, 2002 to 2003

Specialties:

• Online course design
• Coordinating the Technical Communication Service Course at NJIT
• Assessing Technical Writing with an Online Portfolio Writing Assessment
• Researching the History of Technical Communication

University Service:

• Provost Search Committee, 2009
• Faculty Council, 2008-2010
• Coordinator of English 352, Technical Writing University Requirement, 2003 to present
• Associate Director of MSPTC, 2003-2005 (advised seven MSPTC Projects and one MSPTC Thesis, 2004-2006)
• Presented ABET Technical Communication criteria for Engineering Technology, Nov. 2005, Sept. 2011
• Science Olympiad, Technical Writing Event, 2008-present
• Founder of the NJIT Society for Technical Communication (STC), a student chapter; advisor 2002-2005; planned the following events:
  • "Professional Technical Marketing," Regina Domeraski (Dec. 2002)
  • "Dynamic Graphs for the Web," Naomi Robbins (May 2003)
  • "Medical Writing Workshop: Regulatory Reports & Protocols," Robert Bonk (June, 2003)
  • "Insider Information: All Day Career Seminar/Workshop" (April 2004, Sept. 2005)
  • Word Workshop for NJIT Graduate Students: Spring 2004, Spring 2005, Fall 2005
  • "Heather Daniels Teaches Flash" (March 2005)
  • MSPTC Graduation Celebrations: Spring 2003, Fall 2004, Spring 2005, Fall 2005
• Recruited at NJIT Open Houses: Dec. 2005, March 2005 & Feb. 2006
• Represented NJIT at multiple conferences (see Conferences)

Courses Developed:

• Engl. 352, Core Technical Writing Service Course (FTF and DL)
• PTC 605, Elements of Visual Design (DL)
• PTC 632, Content Management, User Manuals and Online Help (DL)

Courses Taught:

• ENG 340, Oral Presentations (FTF)
• ENG 352, Core Technical Writing Service Course (FTF and DL)
• ENG 336, Advanced Composition (FTF)
• STS 101, Foundations of Science, Technology and Society (FTF)
• STS 310, Mass Communication, Technology & Culture (FTF)
• PTC 601, Advanced Professional Technical Communication (DL)
• PTC 606, Advanced Online Design (DL)
• PTC 613, Multimedia (FTF and DL)
• PTC 632, Content Management, User Manuals and Online Help (FTF and DL)

Prior Professional Experience:

Qwest Interactive, NYC & NJ, June 2000 to 2002

• Documentation Manager, Brylane e-Commerce Project
• Training for Brylane Website Administrators
• Documentation for CitiGroup Online Trading Project
• System Documentation for Eli Lilly, Internet.com, and AIG Hosted Websites
• Online Help for IJLWachovia and State of Israel Bond Net Websites
• User Manuals for AntEye.com and Brylane
• Miscellaneous Project Proposals

The A Consulting Team, NYC & NJ, March 2000 and June 2000 (consulting)

• Documented Knowledge Transfer for ChaseMellon Shareholder Services (7 System Summaries)
• Updated BMW InfoNet (Intranet) Online Help

Syncsort Inc., NJ, July 1998 to June 2000

• Windows-based Help for Visual SyncSort (with RoboHelp)
• Manuals and Documentation for 5 Other Products
• Updated and Maintained Company Website

The A Consulting Team, NYC & NJ, Oct. 1997 to June 1998

• Online Help for BMW InfoNet (Intranet)
• Y2K Project Documentation for ChaseMellon Shareholder Services

Syllogy Inc., NJ, Jan. 1997 to Sept. 1997

• User Manual for LSS (New Product)
• Windows-based Help facility for LSS (with ForeHelp)
• Product Testing

Prior Teaching Experience - Queens College

9/1988 – 5/1992 Graduate Teaching Assistant, teaching freshman composition and sophomore literature survey courses.

Professional Organizations:

• American Association of Teachers of Technical Writing (ATTW)
• Council for Programs in Technical and Scientific Communication (CPTSC)
• American Society for Engineering Education (ASEE)
• Society for the History of Technology (SHOT)
• Society for Industrial Archaeology (SIA)
• National Council for Teachers of English (NCTE)
• Treasurer, North Jersey Highlands Historical Society (NJHHS)

Certifications:

• Gartner Institute / CompTIA IT Project+ (IT Project Manager Certification)