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Professional Summary
Before coming to NJIT, I worked as a technical communicator in the computer
industry for approximately 7 years. I managed documentation and training
for e-commerce projects, wrote online Helps for financial websites, compiled
systems documentation for hosted website networks, documented knowledge
transfers, etc. During that time I also taught myself HTML and web design.
Now that I am teaching at NJIT I teach all of these skills (and more)
to my students.
My academic research interests are educational assessment and the history
of technical communication.
Education:
9/1988 – 5/1994 Ph.D., The City University of New York Graduate
Center, New York, NY (English)
9/1976 – 5/1980 B.A., Mount Holyoke College, South Hadley, MA (Studio
Art)
New Jersey Institute of Technology, Newark, NJ
Visiting Professor, 2002 to 2003; Assistant Professor, 2004 to present
Specialties:
- Online course design in WebCT
- Coordinating the Technical Communication Service Course at NJIT
- Developing Online Portfolio Writing Assessment
- Researching the History of Technical Communication, esp. the American
Iron & Steel Industry
Courses Developed:
- Engl. 352, Core Technical Writing Service Course (FTF and DL)
- PTC 606, Advanced Online Design (DL)
- PTC 632, Content Management, User Manuals and Online Help (DL)
Courses Taught:
- Engl. 352, Core Technical Writing Service Course (FTF and DL)
- Engl. 336, Advanced Composition (FTF)
- Engl. 601, Advanced Professional Technical Communication (DL)
- PTC 606, Advanced Online Design (DL)
- Engl. 613, Multimedia (FTF and DL)
- PTC 632, Content Management, User Manuals and Online Help (FTF and
DL)
University Service:
- Coordinator of English 352, Technical Writing University Requirement,
2003 to present
- Associate Director of MSPTC, 2003-2005
- Advised seven MSPTC Projects and one MSPTC Thesis, 2004-2006
- Founder of the NJIT STC, a student chapter of the Society for Technical
Communication
- Advisor for the NJIT STC 2002-2005
- Planned the following events:
- "Professional Technical Marketing," Regina
Domeraski (Dec. 2002)
- "Dynamic Graphs for the Web," Naomi Robbins
(May 2003)
- "Medical Writing Workshop: Regulatory Reports
& Protocols," Robert Bonk (June, 2003)
- "Insider Information: All Day Career Seminar/Workshop"
(April 2004, Sept. 2005)
- Word Workshop for NJIT Graduate Students: Spring 2004,
Spring 2005, Fall 2005
- "Heather Daniels Teaches Flash" (March 2005)
- MSPTC Graduation Celebrations: Spring 2003, Fall 2004,
Spring 2005, Fall 2005
- Represented NJIT at multiple conferences (see Conferences)
- Recruited at NJIT Open Houses: Dec. 2005, March 2005 & Feb. 2006
- Presented ABET Technical Communication criteria for Engineering Technology,
Nov. 2005
Prior Professional Experience:
Qwest Interactive, NYC & NJ, June 2000 to 2002
- Documentation Manager, Brylane e-Commerce Project
- Training for Brylane Website Administrators
- Documentation for CitiGroup Online Trading Project
- System Documentation for Eli Lilly, Internet.com, and AIG Hosted Websites
- Online Help for IJLWachovia and State of Israel Bond Net Websites
- User Manuals for AntEye.com and Brylane
- Miscellaneous Project Proposals
The A Consulting Team, NYC & NJ, March 2000 and June 2000 (consulting)
- Documented Knowledge Transfer for ChaseMellon Shareholder Services
(7 System Summaries)
- Updated BMW InfoNet (Intranet) Online Help
Syncsort Inc., NJ, July 1998 to June 2000
- Windows-based Help for Visual SyncSort (with RoboHelp)
- Manuals and Documentation for 5 Other Products
- Updated and Maintained Company Website
The A Consulting Team, NYC & NJ, Oct. 1997 to June 1998
- Online Help for BMW InfoNet (Intranet)
- Y2K Project Documentation for ChaseMellon Shareholder Services
Syllogy Inc., NJ, Jan. 1997 to Sept. 1997
- User Manual for LSS (New Product)
- Windows-based Help facility for LSS (with ForeHelp)
- Product Testing
Prior Teaching Experience - Queens College
9/1988 – 5/1992 Graduate Teaching Assistant, teaching freshman
composition and sophomore literature survey courses.
Professional Organizations:
- American Association of Teachers of Technical Writing (ATTW)
- American Society for Engineering Education (ASEE)
- Society for the History of Technology (SHOT)
- History of Science Society (HSS)
- National Council for Teachers of English (NCTE)
- Modern Language Association (MLA)
- History of the Earth Sciences Society (HESS)
- Treasurer, North Jersey Highlands Historical Society (NJHHS)
- Senior Member, Society for Technical Communication
- Founder NJIT STC, Student Chapter
Certifications:
- Gartner Institute / CompTIA IT Project+ (IT Project Manager Certification)
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