Professional Summary

Before coming to NJIT, I worked as a technical communicator in the computer industry for approximately 7 years. I managed documentation and training for e-commerce projects, wrote online Helps for financial websites, compiled systems documentation for hosted website networks, documented knowledge transfers, etc. During that time I also taught myself HTML and web design. Now that I am teaching at NJIT I teach all of these skills (and more) to my students.

My academic research interests are educational assessment and the history of technical communication.

Education:

9/1988 – 5/1994 Ph.D., The City University of New York Graduate Center, New York, NY (English)
9/1976 – 5/1980 B.A., Mount Holyoke College, South Hadley, MA (Studio Art)

New Jersey Institute of Technology, Newark, NJ

Visiting Professor, 2002 to 2003; Assistant Professor, 2004 to present

Specialties:

• Online course design in WebCT
• Coordinating the Technical Communication Service Course at NJIT
• Developing Online Portfolio Writing Assessment
• Researching the History of Technical Communication, esp. the American Iron & Steel Industry

Courses Developed:

• Engl. 352, Core Technical Writing Service Course (FTF and DL)
• PTC 606, Advanced Online Design (DL)
• PTC 632, Content Management, User Manuals and Online Help (DL)

Courses Taught:

• Engl. 352, Core Technical Writing Service Course (FTF and DL)
• Engl. 336, Advanced Composition (FTF)
• Engl. 601, Advanced Professional Technical Communication (DL)
• PTC 606, Advanced Online Design (DL)
• Engl. 613, Multimedia (FTF and DL)
• PTC 632, Content Management, User Manuals and Online Help (FTF and DL)

University Service:

• Coordinator of English 352, Technical Writing University Requirement, 2003 to present
• Associate Director of MSPTC, 2003-2005
• Advised seven MSPTC Projects and one MSPTC Thesis, 2004-2006
• Founder of the NJIT STC, a student chapter of the Society for Technical Communication
• Advisor for the NJIT STC 2002-2005
• Planned the following events:
  • "Professional Technical Marketing," Regina Domeraski (Dec. 2002)
  • "Dynamic Graphs for the Web," Naomi Robbins (May 2003)
  • "Medical Writing Workshop: Regulatory Reports & Protocols," Robert Bonk (June, 2003)
  • "Insider Information: All Day Career Seminar/Workshop" (April 2004, Sept. 2005)
  • Word Workshop for NJIT Graduate Students: Spring 2004, Spring 2005, Fall 2005
  • "Heather Daniels Teaches Flash" (March 2005)
  • MSPTC Graduation Celebrations: Spring 2003, Fall 2004, Spring 2005, Fall 2005
• Represented NJIT at multiple conferences (see Conferences)
• Recruited at NJIT Open Houses: Dec. 2005, March 2005 & Feb. 2006
• Presented ABET Technical Communication criteria for Engineering Technology, Nov. 2005

Prior Professional Experience:

Qwest Interactive, NYC & NJ, June 2000 to 2002

• Documentation Manager, Brylane e-Commerce Project
• Training for Brylane Website Administrators
• Documentation for CitiGroup Online Trading Project
• System Documentation for Eli Lilly, Internet.com, and AIG Hosted Websites
• Online Help for IJLWachovia and State of Israel Bond Net Websites
• User Manuals for AntEye.com and Brylane
• Miscellaneous Project Proposals

The A Consulting Team, NYC & NJ, March 2000 and June 2000 (consulting)

• Documented Knowledge Transfer for ChaseMellon Shareholder Services (7 System Summaries)
• Updated BMW InfoNet (Intranet) Online Help

Syncsort Inc., NJ, July 1998 to June 2000

• Windows-based Help for Visual SyncSort (with RoboHelp)
• Manuals and Documentation for 5 Other Products
• Updated and Maintained Company Website

The A Consulting Team, NYC & NJ, Oct. 1997 to June 1998

• Online Help for BMW InfoNet (Intranet)
• Y2K Project Documentation for ChaseMellon Shareholder Services

Syllogy Inc., NJ, Jan. 1997 to Sept. 1997

• User Manual for LSS (New Product)
• Windows-based Help facility for LSS (with ForeHelp)
• Product Testing

Prior Teaching Experience - Queens College

9/1988 – 5/1992 Graduate Teaching Assistant, teaching freshman composition and sophomore literature survey courses.

Professional Organizations:

• American Association of Teachers of Technical Writing (ATTW)
• American Society for Engineering Education (ASEE)
• Society for the History of Technology (SHOT)
• History of Science Society (HSS)
• National Council for Teachers of English (NCTE)
• Modern Language Association (MLA)
• History of the Earth Sciences Society (HESS)
• Treasurer, North Jersey Highlands Historical Society (NJHHS)
• Senior Member, Society for Technical Communication
• Founder NJIT STC, Student Chapter

Certifications:

• Gartner Institute / CompTIA IT Project+ (IT Project Manager Certification)