CURRICULUM VITAE
Last updated: March 2008
19 Meadowbrook Road Distinguished Professor, Emerita
Information Systems
Randolph NJ 07869 New Jersey Inst. of Technology
Hiltz@.NJIT.edu Newark NJ 07102
Http://is.njit.edu/hiltz (973) 596 3388
MAJOR ACCOMPLISHMENTS
*In The Network Nation: Human Communication via Computer, co-authored with Murray Turoff in 1978, described the technical and social possibilities for what has become the Internet and the World Wide Web; this book received an award from the Association of American Publishers for the Best Technical- Scientific Publication.
*With Murray Turoff, conceived of the possibility of structures and processes to support group decision making and group collaboration within a computer-mediated communication environment, helped to design and conduct some of the first experiments on them (“Computer Support for Group vs. Individual Decisions,” 1982); these are generally now referred to as “Group Decision Support Systems” and “Computer-Supported Cooperative Work” (CSCW”)
*Conducted one of the earliest and pioneering longitudinal studies of “Online Communities” ( 1984)
*Conceived the possibility of an online “virtual classroom” environment; designed, implemented, and studied the first version of such a system in 1986-88 and trademarked the name; these are now generally referred to as Learning Management Systems” supporting “Asynchronous Learning Networks” and are being used by hundreds of educational organizations and over 3 million students.
Conceived of and created the “WebCenter for Learning Networks Effectiveness Research,” an online knowledge repository and research community to improve the quality, quantity, and dissemination of research on online courses. Contents have now been incorporated into the Sloan Consortium web site.
EDUCATION
Ph. D. in Sociology, Columbia University, June 1969
M. A. in Sociology, Columbia University, June 1964
A. B., Vassar College, June 1963, magna cum laude,
Major in Sociology, Minor in Economics
RESEARCH INTERESTS: Computer-Mediated Communication, Information Systems evaluation- methodology, Asynchronous Learning Networks, Computer-Supported Cooperative Work, Group Decision Support Systems, Virtual Teams, Human-Computer Interaction, Technology and Society, Pervasive Information Technologies, Computers and Education, information systems and aging, information systems for emergency management.
EXPERIENCE
Distinguished Professor, Information Systems Department, College of Computing Sciences, NJIT, 2000 – 2007. Currently transitioned to emeritus status; still have an office, conduct research, and advise Ph.D. students
2008-2009: Fulbright/ University of Salzburg Distinguished Chair in Media and Communications
Additional Positions
Co Director, Collaborative Hypermedia Systems Laboratory (1995- 2007)
Faculty member, Ph.D. in Management Program, Graduate School of
Business, Rutgers University (1988-- 2009)
Director, Ph.D. in Information Systems, NJIT, 2000-2003 and 2005- 2007. The program grew to about 50 students under my leadership and produced its first graduates. In 2007, the IS Ph.D. program was ranked as “number 9” in the U.S. by Academic Analytics.
Prior positions at NJIT:
Acting Chair, Information Systems Department, January- June 2005
Distinguished Professor, 1993-2000, Department of Computer and Information Science; Professor (1985-1993-) Dept. of Computer and Information Science, New Jersey Institute of Technology, Newark, NJ
Visiting faculty ( on sabbatical), University of Auckland, Auckland NZ, Fall 2004.
Visiting Fellow, Armed Forces Defense Academy, CIS department, University College, University of New South Wales, Canberra Australia, February- May 1996.
Professor of Sociology (1981--1985) Upsala College
East Orange, New Jersey 07019
Assistant Professor, Upsala College, 1969-73; Associate Professor, 1973-1981. Chairperson, Sociology, Anthropology, and Social Work, Upsala College (1973-84).
Visiting Fellow, Department of Sociology, Princeton University; and participant in a seminar on the Sociology of Science, Institute for Advanced Study, Princeton, NJ. (1976 - 77)
Prudential Insurance Company of America Newark, New Jersey 07101, Special Consultant (1969 - 73). Responsible for the design, supervision, and analysis of a three year project to evaluate the effectiveness of a counseling agency for widows in the New York City area. Also, consulted on questionnaire design and the data analysis for surveys of consumers and employees. Research Analyst (1967 - 69) - Operations Analysis and Research Department. Conducted surveys and analyses on consumer behavior and projections on future trends and developments affecting the insurance industry. Also assumed responsibility for implementation and training users of a new software system.
Sociologist (January - April 1967) U. S. Army Human Engineering Laboratories Systems Research Laboratory, Aberdeen Proving Ground, Maryland. Responsible for the design, administration and analysis of an opinion survey on a new information service for human factors engineers. Also consulted on human factors experiments on the person/machine interface. Received Army Letter of Commendation. "Secret" level security classification.
Research and Teaching Assistant (1964 - 65), Department of Sociology, Graduate Faculties, Columbia University.
AWARDS, HONORS AND LISTINGS
NSF Faculty Fellowship in Science, academic year 1976 - 77
Research Training Fellowship, National Institute of Mental Health, 1964 - 67
Columbia University President's Fellow, 1964 - 65
Danforth Foundation - Vassar College Fellowship, 1963 - 64
New York State Regents Teaching Fellowship, 1963 - 64
New York State Regents Scholarship, 1960 - 63
Member, Phi Beta Kappa. Dean's List at Vassar all semesters
Matthew Vassar Scholar, 1961 - 63
Recipient of the Electronic Networking Association's Rodale award for
Creative Achievement, 1990.
Recipient of the Electronic Frontier Foundation's "Pioneer" award, 1994
for "significant and influential contributions to computer-based
communications and to the empowerment of individuals in using
computers."
Named one of “New Jersey’s Women of the Millenium” by the Easter
Seals Foundation for “creating solutions and changing lives, in the
field of educational technology,” 2000.
The 2004 Sloan-C award for "Most Outstanding Achievement in Online Teaching and Learning by an Individual", presented at the 10th International ALN meeting in Orlando Florida, November 2004.
2005 Rudolph J. Joenk Jr. Award for best article in IEEE Transactions on Professional Communication. ( for Coppola, Nancy W., Hiltz, Starr Roxanne, and Rotter, Naomi (2004) Building Trust in Virtual Teams).
2008 Fulbright fellow
MEMBERSHIPS (current and former)
Association for Computing Machinery
SIGCHI (Special Interest Group on Computer-Human Interaction,
Vice Chairperson, 1979-81)
SIGCAS (Computers and Society): Member of Advisory Board,
1985-89; member of Nominating Committee, 1990-91.
Association for Information Systems; co-chair of Doctoral Consortium for AMCIS meeting, August 2004
ISCRAM (Information Systems for Crisis Response and Management)
Association of Internet Researchers (AOIR)
American Sociological Association; member of committee on electronic publications 1996- 1998.
New Jersey Sociological Society - (member of Executive Committee, 1977 - 78; Vice-President, 1978; President, 1979)
American Association of University Professors - Chairperson, 1970 - 71 and 1975 - 76, Committee W on the Status of Women and Minorities, New Jersey State Conference; President, Upsala chapter, two terms.
BIOGRAPHICAL LISTINGS
Who's Who in America
Who's Who of American Women
CONSULTING
Specialty: Group collaboration and decision support, including Delphi Method, Nominal Group Technique, Brainstorming, and the use of qualitative and quantitative methods to assess its effectiveness and outcomes. Clients have included IBM, a government agency in Canada, the National Library of Medicine, and many other corporations and public service organizations, including the Office of Technology Assessment of the U.S. Congress.
TEACHING
Courses developed and taught at NJIT: CIS 350 Computers, Society and Ethics; CIS 475 Evaluation of Computer Applications; CIS 623/763, Qualitative Research on Information Systems; CIS 675 Evaluation of Information Systems; CIS 735 Computer-Mediated Communication Systems; CIS 787-788, Information Systems Ph.D. Seminar
At Upsala: Courses developed and taught included Introduction to Sociology, Small Group Communication, Population, Political Sociology, Stratification, Sociological Theory, and Methods of Social Research.
Recipient of the Lindback Foundation Award for Excellence in Teaching, Upsala College, 1982
Nominated for NJIT Institute Teaching Excellence award several times by the CIS department, and by IS in the years 2000- 2006.
Named “Master Teacher” by NJIT, 2006
ADVISING
Service as an outside advisor/examiner for dissertations, including advisees who have received Ph.D.'s from Stanford, Washington U. (St. Louis) and the U. of Waikato (New Zealand).
Advisor at NJIT to several dozen master's and Ph.D. projects and theses, including:
Enrico Hsu, Management Games for Management Education: A Case Study, Ph.D., 1992; nominated by the Ph.D. in Management Program for the 1992 Rutgers U. Dean's Dissertation Award.
Jerry Fjermestad (1994 degree, finalist in the ICIS "best dissertation" national competition);
Donna Dufner, Rosalie Ocker, and Ajaz Rana, (1995 degrees);
Cesar Perez (1996), Raquel Benbunan (1997).
William Anderson (2000) Cultural Values and Communication Me: A Study of Culturally Homogeneous and Culturally Heterogeneous Groups, Ph. D. Dissertation, Rutgers University.
Yooncheong Cho (2002) The Effects of Post-Purchase Evaluation Factors on Online vs. In-Store Customer Complaining Behavior.
David Spencer (2002) A Field Study of Use of Synchronous Computer-Mediated Communication in Asynchronous Learning Networks.
Wang, Yuanqiong. “Design and Evaluation of a List Gathering Tool in a Web-based Collaborative Environment”, Ph.D. Dissertation, 2003.
Han, Hyo Joo Virtual Teams Combining Mobile devices with web-based communication for group decision making. December 2003.
Zhang, Yi Modeling Usage of an Online Research Community, NJIT, August 2004.
Kim, Eunhee. “Effects of Digital Audio on Social Presence, Motivation
and Perceived Learning in Asynchronous Learning Networks."
May 2005.
Shen, Jia. “Collaborative Examinations in Asynchronous Learning
Networks.” May 2005.
Wong-Bushby, Irene. Using content and process scaffolds for collatorative
discourse in asynchronous learning networks . December 2005.
Saltz, Jeffrey. Dynamic Measuring Tools for Online Discourse. December, 2005.
Current students: Cathy Dwyer, Linda Plotnick, Robin Privman
On committee for many other Ph.D. students.
SCHOLARLY ACTIVITIES
BOOKS- Published
Hiltz, S.R. and Goldman, R., eds. Learning Online Together: Research on Asynchronous Learning Networks. Mahwah NJ: Erlbaum, 2005.
Linda Harasim, Starr Roxanne Hiltz, Lucio Teles, and Murray Turoff,
Learning Networks: A Field Guide to Teaching and Learning Online. MIT Press, 1995.
Starr Roxanne Hiltz The Virtual Classroom: Learning Without Limits Via Computer Networks. Norwood, NJ, Ablex Publishing (Human-Computer Interaction Series), 1994. (Currently available from Intellect at www.intellect-net.com)
1984 Online Communities: A Case Study of the Office of the Future. Norwood NJ: ABLEX Publishing Corp., Human-Computer Interaction Series.
1982 Computer-Mediated Communication Systems: Status and Evaluation (with Elaine Kerr). New York, Academic Press.
1978/1993 The Network Nation: Human Communication via Computer, (with Murray Turoff). Reading, Massachusetts: Addison Wesley Advanced Book Program. The Network Nation received the 1978 "TSM Award" of the Association of American Publishers for the Best Technical Publication of 1978. It was also nominated for an award as the best book in information science for 1978. Fourth printing of paperback edition, 1983. Revised edition, MIT Press, 1993.
1977 Creating Community Services for Widows: A Pilot Project. Port Washington, NY/London: Kennikat Press, National University Publications.
In Process:
Van de Walle, B., Turoff, M. and Hiltz, S.R., eds. Information Systems for Emergency Management. In the Advances in Management Information Systems monograph series (Editor-in-Chief: Vladimir Zwass). Armonk, NY: M.E. Sharpe Inc. Anticipated 2008.
BOOK CHAPTERS (selected)
Hiltz, S.R., Turoff, M. and Harasim, L. (2007). Development and Philosophy of the Field of Asynchronous Learning Networks. For R. Andrews and C. Haythornthwaite, eds, Handbook of E-Learning Research, London, Sage, 55-72.
Shen, J., Hiltz, S.R., and Bieber, M. (2005). Collaborative assessment in Asynchronous Learning Networks: Research in progress. In J.C. Moore, ed., Elements of Quality Online Learning: Engaging Communities: Wisdom from the Sloan Consortium. Needham MA, SCOLE, pp. 85-96.
Hiltz, S.R., Fjermestad, J., Ocker, R. and Turoff, M. (2006) Asynchronous Virtual Teams: Can Software Tools and Structuring of Social Processes Enhance Performance? In Volume II: Human-Computer Interaction in Management Information Systems: Applications, Dennis Galletta and Ping Zhang, editors. , Armonk, NY: M. E. Sharpe, Inc., pp. 119- 142.
Hiltz, S.R. The virtual classroom. In A. DiStefano, K E Rudestam, and R.J. Silverman, eds., Encyclopedia of Distributed Learning, pp. 470-472. Thousand Oaks CA, Sage, 2004.
Hiltz, S.R., Arbaugh, J. B., Benbunan-Fich, R., and Shea, P. ALN research: what we know and what we need to know about contextual influences. Bourne, J. And Moore, J.C., Eds, Elements of quality online education, volume 5. Needham MA, Sloan-C.
Turoff, M., Hiltz, S.R., Li, Z., Wang, Y., Cho, H-K, The Delphi Process as a Collaborative Learning Method, in Bourne, J. and Moore, J., (ed.) Elements of Quality Online Education: Into the Main Stream—Wisdom Papers, Needham, MA: Sloan-C, forthcoming 2004.
Hiltz, S.R. and Arbaugh, J.B. Studies of the Effectiveness of ALN: Improving Quantitative Research Methods. In Bourne, J. and Moore, J.C., eds., Elements of Quality of Online Education. Needham, MA, SCOLE, 2003.
Starr Roxanne Hiltz, Murray Turoff, and Yi Zhang, "Studies of Effectiveness of Learning Networks," paper presented at the Sloan ALN Workshop, Lake George, September 2001; revised version published in Bourne, J. and Moore, J.C., eds., Elements of Quality of Online Education. Needham, MA, SCOLE, 2002, pp. 15-41.
Turoff, M. and Hiltz, S.R. (2001). Effectively managing large enrollment courses: A case study. In In J. Bourne an J.C. Moore, eds., Online Education, Volume 2: Learning Effectiveness, Faculty Satisfaction and Cost Effectiveness. Needham, MA., Sloan Center for Online Education, pp. 55-80.
Turoff, M. Hiltz, S.R., Fjermestad, J., Bieber, M., and Whitworth, B.(2001). Computer-Mediated Communications for Group Support: Past and Future. In Carroll, J., ed.., HCI in the New Millennium, Addison Wesley pp. 279- 302..
Hiltz, S.R., Dufner, D., Fjermestad, J., Kim, Y., Ocker, R., Rana A. and Turoff, M. Distributed Group Support Systems: Theory Development and Experimentation. For Olsen, B.M., Smith, J.B. and Malone, T., eds., Coordination Theory and Collaboration Technology. Hillsdale NJ: Lawrence Erlbaum Assocs., 2001.
Turoff, M. and Hiltz, S.R.
Computer-Based Delphi Processes, in M. Adler and E. Ziglio, Gazing into the Oracle: The Delphi method and its application to social policy and public health. London, Jessica Kingsley Publishers, 1995, pp. 56-88.
Hiltz, S.R. and Turoff, M. Virtual Meetings: Computer Conferencing and Distributed Group Support. In R. Bostrum, S. Kinney, and R. Watson, eds., Computer Augmented Teamwork. New York: Van Nostrand, 1992, 67-85.
Starr Roxanne Hiltz, Constructing and Evaluating a Virtual Classroom, in Martin Lea, ed., Contexts of Computer-Mediated Communication. London, Harvester Wheatsheaf, 1992, 188- 208.
Hiltz, Starr Roxanne, The Virtual Classroom: Software for collaborative learning. In E. Barrett, ed., Sociomedia: Multimedia Hypermedia, and the Social Construction of Knowledge. Cambridge MA, MIT Press, 1992, pp. 347-368.
1991 Turoff, M., S.R. Hiltz and M. Mills, "Telecomputing: Organizational Impacts," Advances in Social Science and Computers, Vol. 2, (Stuart Nagel and David Garson, eds.), JAI Press, Greenwich, CT. 233- 251.
Hiltz, S.R. and Turoff, M. "Structuring Computer-Mediated Communication to Avoid Information Overload," reprint of previously published paper, in D. Marca and G. Bock, eds., Groupware: Software for Computer-Supported Cooperative Work, Washington D.C., IEEE Computer Society Press, 1992, pp. 384-393.
Turoff, M., J. Foster, S.R.. Hiltz, and K. Ng, The TEIES Design and Objectives: Computer Mediated Communications and Tailorability, Proceedings of the 22 Annual Hawaii International Conference on System Sciences, Volume III, 1989. pp. 403-411. Washington, IEEE Computer Society. Reprinted in Nahouraii and Petry, Object-Oriented Databases, IEEE Computer Society Press, 1990.
1990 Hiltz, S.R., "Evaluating the Virtual Classroom," Chapter in L. Harasim, ed., On-line Education: Perspectives on a New Medium, New York, Praeger/Greenwood.
1978 Hiltz, S.R. "Widowhood: A Roleless Role?" Marriage and Family Review, Volume 1, No. 5. Reprinted in Marvin Sussman, ed., Marriage and the Family, Haworth Press, 1979; in Skolnick and Skolnick, eds, Family in Transition, Little Brown, 1980; Peter J. Stein, ed., Single Life: Unmarried Adults in Social Context, New York: St. Martin's Press, 1981; and Edwards and Demo, Dating Marriage and Divorce, Allyn and Bacon, 1990.
S.R. Hiltz and M. Turoff, "More Inequality? An Exploration of the Potential Impacts of EFT on Social Stratification in American Society." Presentation at an NSF Workshop on Electronic Funds Transfer, June 1977. Published in Telecommunications Policy. March 1978. Reprinted in Computers and Banking, Electronic Funds Transfer Systems, Plenum, 1980.
1986 Hiltz, S.R., Teleconferencing: Recent Developments in Computer-Mediated Communication and Other Technologies. Chapter in A.E. Cawkell, ed., The International Handbook of Information Technology and Office Systems, North Holland.
1982 Hiltz, S.R. Experiments and Experiences with Computerized Conferencing, presentation at the Stanford University Office Automation Forum, March, 1980; published in Robert Landau and James Bair, eds., Emerging Office Systems. Norwood, NJ: Ablex, 187-222.
M. Turoff and S.R. Hiltz, "Computerized Conferencing: A Review and Statement of Issues", paper presented at a NATO symposium on the Evaluation of Telecommunications Systems, Italy, Sept. 1977. Published in Elton, et. al., Evaluating New Telecommunications Policies, Plenum, 1978.
1979 Turoff, M. and Hiltz, S.R., "Teleconferencing," Encyclopedia of Computer and Information Science (Vol. 13, Marcel Dekker).
1979 Hiltz, S.R., "Operational Trials of the Electronic Information Exchange System: Feedback from the Members." Paper presented at the AAAS, January 1979. Published in the AAAS Symposium Series, Westview Press, 1980. Also published in Telecommunications Policy, June 1979.
1977 Turoff, M. and Hiltz, S.R., "Meeting Through Your Computer," IEEE Spectrum, May 1977, 58-64. Reprinted in William C. House, Electronic Communications Systems, Petricelli Books, 1980.
In press:
Shen, Jia, Starr Roxanne Hiltz, Michael Bieber, Learning Strategies in Online Collaborative Examinations , IEEE Transactions on Professional Communication, in press.
Shen, Jia, Starr Roxanne Hiltz, and Michael Bieber. Collaborative Online Examinations: Impacts on Interaction, Learning, and Student Satisfaction. IEEE Transactions on Systems, Man and Cybernetics. (Special issue on collaboration support systems), In press.
Schultze, U., Julie Rennecker, Starr Roxanne Hiltz, Susan Stucky, and Bonnie Nardi. Using Synthetic Worlds for Work and Learning. Communications of the AIS.
Wu, Dezhi, Michael Bieber and Starr Roxanne Hiltz. Engaging Students and Increasing Learning with Constructivist Participatory Examinations in Asynchronous Learning Networks. In press, Journal of Information Systems Education.
Wu, Dezhi, Michael Bieber and Starr Roxanne Hiltz. Asynchronous Participatory Exams: Examination Innovation Utilizing Internet Technologies. In press, IEEE Internet Computing.
Submitted:
Plummer, Maria, Linda Plotnick, Starr Roxanne Hiltz, and Quentin Jones. A Wiki That Knows Where It Is Being Used: Insights from potential users. Invited/ submitted for Database.
Rosalie J. Ocker, Haiyan Huang, Raquel Benbunan-Fich, Starr Roxanne Hiltz (2006). Leadership Dynamics in Partially Distributed Teams: An Exploratory Study of the Effects of Configuration and Distance. Paper submitted for a Special Issue of Group Decision and Negotiation.
Published
Saltz, J. Passerini, K. and Hiltz, S.R. Visualizing Online Interaction to Increase Participation in Distance Learning Courses. IEEE Internet Computing, Volume: 11 Issue: 3 May-June 2007, pp. 36- 44.
Leysia Palen, Starr Roxanne Hiltz, and Sophia Liu, Citizen Participation in Emergency Preparedness and Response. Communications of the ACM special issue, March 2007, pp. 54-58.
Jia Shen, Starr Roxanne Hiltz, and Michael Bieber. Collaborative Online Examinations: Impacts on Interaction, Learning, and Student Satisfaction. IEEE Transactions on Systems, Man and Cybernetics. (Special issue on collaboration support systems), In press, 2007.
Shen, Jia, Starr Roxanne Hiltz, Michael Bieber, Learning Strategies in Online Collaborative Examinations , IEEE Transactions on Professional Communication (in press).
Starr Roxanne Hiltz and Sara Czaja, “Introduction,” Special Issue on Information Systems for an Aging Society, ACM Transactions on Human-Computer Interaction, 13, 3 (September 2006), 309- 312.
Swan, Karen, Shen, Jia, and Hiltz, Starr Roxanne. Assessment and Collaboration in Online Learning. JALN 10, 1, Feb. 2006, 45-62.
Shen, J., Bieber, M. and Hiltz, S.R. 2005. Participatory Examinations in Asynchronous Learning Networks: Longitudinal Evaluation Results. JALN, 9,3 (October), 93- 113.
Sara Czaja and Starr Roxanne Hiltz, Digital aids for an aging society. Communications of the ACM, October 2005, 43-44.
Hiltz, S.R. Creating and Sustaining Effective ALNs. Journal of Asynchronous Learning Networks (JALN), 9, 2 (June 2005), 11-15.
Turoff, M., Chumer, M., Hiltz, S.R., Klashner, R., Alles, M., Vasarhelyi, M., and Kogan, A. Assuring Homeland Security: Continuous monitoring , control and assurance of emergency preparedness. Special issue on Emergency Preparedness, JITTA, 6, 3, Fall 2004, pp. 1- 24.
Coppola, Nancy W., Hiltz, Starr Roxanne, and Rotter, Naomi. Building Trust in Virtual Teams IEEE Transactions on Professional Communication, 47, 2 (June 2004), 95-104. (Received the 2005 Rudolph J. Joenk Jr. Award for best article in IEEE Transactions on Professional Communication.)
Wellman, B. and Hiltz, S.R. Sociological Rob: How Rob Kling Brought Computing and Sociology Together. Invited paper for a special issue of The Information Society, Spring 2004.
Wu, D. and Hiltz, S.R.2004. Predicting learning from asynchronous online discussions. JALN 8, 2 (April), 139- 152..
Benbunan-Fich, R. and Hiltz, S.R. (2003). Mediators of effectiveness of Online Courses. IEEE Transactions on Professional Communication, 46, 4, December, 298- 312.
Benbunan-Fich, R.; Hiltz, S.R. and Turoff, M. (2003) "A comparative content-analysis of face-to-face vs. asynchronous group decision making," Decision Support Systems, 34, 457-469.
Cho, Y, Im, I., Fjermestad, J. and Hiltz, S.R. (2003) The impact of product category on customer dissatisfaction in cyberspace. Business Process Management Journal, 9, 5 635-651.
Cho, Y., Im, I., Fjermestad, J. and Hiltz, S.R. (2003). Impacts of E-services and customer complaints on electronic commerce customer relationship management. J. of Consumer Satisfaction/Dissatisfaction and Consumer Behavior.
Cho, Y, Im, I., Fjermestad, J. and Hiltz, S.R. (2003) The impact of product category on customer dissatisfaction in cyberspace. Business Process Management Journal, 9, 5 635-651.
Kim, Y., Hiltz, S.R. and Turoff, M. Coordination structures and system restrictiveness in distributed group support systems. Group Decision and Negotiation, 11, 5 ( Sept 2002), 379- 404. (NSF supported).
Cho, Yooncheong, Im, Il, Hiltz, S.R., and Fjermestad, J. The effects of post-purchase evaluation factors on online vs. offline customer complaining behavior: Implications for customer loyalty. Advances in Consumer Research, 29 (2002), 318- -.
Coppola, N.W., Hiltz, S.R. and Rotter, N. 2002. Becoming a Virtual Professor: Pedagogical Roles and Asynchronous Learning Networks. JMIS, 18, 4 (Spring 2002), 169- 190.
Bieber, M., Engelebart, D., Furuta, R., Hiltz, S.R., Noll, J., Preece, J., Stohr, E.A., Turoff, M. and Van de Walle, B., Toward Virtual Community Knowledge Evolution. JMIS, 18, 4 (Spring 2002), 11- 36. .
Hiltz, S.R. and Turoff, M. What Makes Learning Networks Effective? Communications of the ACM, 45, 2 (April 2002), 56-59.
Fjermestad, J. and Hiltz, S.R. Group support systems: A descriptive evaluation of case and field studies. J. of Management Information Systems, 17, 3 (Winter 2000), 112-157.
Deek, Fadi, McHugh, James A. and Hiltz, Starr Roxanne. Methodology and technology for learning programming. J. of Systems & Information Technology, 4 (1), July 2000, 25- 37.
Hiltz, S.R., Benbunan-Fich, R., Coppola, N., Rotter, N., and Turoff, M. Measuring the Importance of Collaborative Learning for the Effectiveness of ALN: A Multi-Measure, Multi-Method Approach. JALN 4, 2 , 2000. (http://www.aln.org/alnweb/journal/jaln-vol4issue2-3.htm)
Benbunan-Fich, R. and Hiltz, S.R. Effects of Asynchronous Learning Networks: A Field Experiment. Journal of Group Decision and Negotiation, 8, 1999.
Deek, F.P., Hiltz, S.R., Kimmel, H. and Rotter, N. Cognitive assessment of students’ problem solving and program development skills. J. of Engineering Education, July 1999, 317- 326.
Benbunan Fich, R. and Hiltz, Starr Roxanne. Educational Applications of CMCS: Solving Case Studies through Asynchronous Learning Networks. JCMC 4 (3) March 1999 (an online journal).
http://www.ascusc.org/jcmc/vol4/issue3/benbunan-fich.html)
Fjermestad, J. and Hiltz, S.R. An assessment of group support systems experimental research: Methodology and Results. Journal of Management Information Systems (JMIS) 15, 3 (Winter 1998-99), 7- 150.
Ocker, R., Fjermestad, J., Hiltz, S.R., and Johnson, K. Effects of Four Modes of Group Communication on the Outcomes of Software Requirements Determination. Journal of Management Information Systems, Summer 1998, 15,1,99-118.
Turoff, M. and Hiltz, S.R. “Superconnectivity.” CACM, July 1998, p. 116.
Hiltz, S.R. and Wellman, B. Asynchronous Learning Networks as Virtual Communities. Communications of the ACM, Sept. 1997, 44-49.
Hiltz, S.R. Impacts of college-level courses via Asynchronous Learning Networks: Some Preliminary Results. JALN (Journal of Asynchronous Learning Networks, a new, online journal), Volume 1 number 2, Spring 1997.
Ocker, R., Hiltz, S.R., Turoff, M. and Fjermestad, J., "The effects of distributed group support and process structuring on software requirements development teams: Results on creativity and quality," Journal of Management Information Systems, 12,3 (Winter 1995-1996).
Turoff, M. and Hiltz, S.R. Software design and the future of the Virtual Classroom. J. of Information Technology for Teacher Education, 4, 2 (1995), 197- 215.
Starr Roxanne Hiltz, Correlates of Learning in a Virtual Classroom, International Journal of Man Machine Systems, 39 (1993), 71-98.
Turoff, M., S. R. Hiltz, A. N. F. Bahgat, and Ajaz Rana. Distributed Group Support Systems, MIS Quarterly; December 1993, 399-417.
Hiltz, S. R., and M. Turoff, Computer Networking Among Executives: A Case Study. (revised and expanded version of a 1991 conference paper.) J. Organizational Computing, 1 (4), 1991, pp. 357-376.
Hiltz, S. R., K. Johnson, and M. Turoff, (1991). Group Decision Support: The Effects of Designated Human Leaders and Statistical Feedback in Computerized Conferences, Journal of Management Information Systems, 8, 2 (81-108).
1991 Hiltz, Holmes, Dufner and Poole, "Distributed Group Support Systems: Social Dynamics and Design Dilemmas," Journal of Organizational Computing, 2,1, 135-159.
1990 Hiltz, S.R. and Johnson, K., User satisfaction with computer-mediated communication systems. Management Science, 36, 6 (June 1990), 739-764.
1989 S.R. Hiltz, M. Turoff, and K. Johnson, Experiments in Group Decision Making, 3: Disinhibition, Deindividuation, and Group Process in Pen Name and Real Name Computer Conferences, Decision Support Systems, 5, 217-232.
1989 Hiltz, S.R. and Meinke, R., "Teaching Sociology in a Virtual Classroom," Teaching Sociology, 17, 431-446.
1989 Hiltz, S.R. and Johnson, K., "Measuring Acceptance of Computer- Mediated Communication Systems," Journal of the American Society for Information Science, 40, 6: 386-397.
1988 Hiltz, S.R. , Productivity enhancement from computer-mediated communication: A Systems Contingency Approach. Communications of the ACM, 31, 12 (December), 1438-1454.
1986 Hiltz, S.R., Turoff, M., and Johnson, K.J. "Experiments in Group Communication via Computer, 1: Face-to-Face vs. Computer Conferences." Human Communication Research, 13,2 (Winter), 225-252.
1986 "The Virtual Classroom: Using Computer-Mediated Communication for University Teaching." J. of Communication, 36,2 (Spring): 95-104
1985 Hiltz, S.R. and Turoff, M., Structuring Computer-Mediated Communication Systems to Avoid Information Overload. Communications of the ACM, 28,7 (July): 680-689.
1982 Turoff, M. and Hiltz, S.R., Computer Support for Group versus Individual Decisions. IEEE Transactions on Communications, Com-30,1 (January): 82-90.
1982 Hiltz, S.R., The Impact of a Computerized Conferencing System on the Productivity of Scientific Research Communities. Behavior and Information Technology, Vol. 1, No. 2: 185-195.
1982 Turoff, M. and Hiltz, S.R., The Electronic Journal: A Progress Report, invited paper presented to the Association of American Publishers, New York, September 1979; published in the Journal of the American Society for Information Science, 33,4 (July):195-202.
1981 Hiltz, S.R. and M. Turoff, "The Evolution of User Behavior in a Computerized Conferencing System", Communications of the ACM, 24, 11 (Nov. 1981), 739-751.
1978 Hiltz, S.R. The Human Element in Computerized Conferencing Systems, Computer Networks, 2, 421-428.
1978 "Using Computerized Conferencing to Conduct Opinion Research." Paper presented at the annual meeting of the American Association for Public Opinion Research, Roanoke, Virginia, June 1978. Revised version published in Public Opinion Quarterly, Winter 1979.
1977 "The Impact of a New Communications Medium Upon Scientific Research Specialties," presented at AAAS, Denver, February, published in Journal of Research-Communication Studies, 1, 111-124 (1978). Excerpted in Hartley, The Psychology of Written Communication, Kogan Page, 1980.
1975 "Helping Widows: Group Discussions as a Therapeutic Technique," The Family Coordinator, Vol. 24, No. 3 (July), 331-336.
1971 "Black and White in the Consumer Financial System," American Journal of Sociology, Volume 76, Number 6.
1971"Why Black Families Own Less Life Insurance," The Journal of Risk and Insurance, Volume XXXVIII, Number 2 (June 1971)
Dwyer, C., Hiltz, S.R. and Widmeyer, G. (2008). Understanding Development and Usage of Social Networking Sites: The Social Software Performance Model. Proceedings, Hawaii International Conference on System Sciences. Washington, DC: IEEE Computer Society, CD Rom.
Plotnick, L., Ocker, R., Hiltz, S.R. and Rosson, M.B. (2008). Leadership Roles in Partially Distributed Emergency Response Software Development Teams: A Pilot Study. Proceedings, Hawaii International Conference on System Sciences. Washington, DC: IEEE Computer Society, CD Rom. Awarded “best paper”in the Collaboration Technology Track.
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White, C., Plotnick, L., et al Leveraging a Wiki for Emergency Preparedness and Response: Preparing for the Perfect Storm. HICSS 2008.
Whose (Partially Distributed) Team Are You On? Interviews About Ingroup Dynamics in Corporate Settings. Paper submitted for AMCIS 2008.
R. Privman and S.R. Hiltz
Plotnick, L., Hiltz, S.R., Ocker, R. Rosson, M.B. and Rutkowski, A. Leadership and Trust in Partially Distributed Software Development Teams. Paper submitted for AMCIS 2008.
Munoz, R., Widmeyer, G., and Hiltz, S.R. Toward an Engaging Learning Experience for Students. Paper submitted for AMCIS 2008.
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Plotnick, L., Hiltz, S.R., Ocker, R. and Rosson, M.B. (2008). Leadership in Partially Distributed Emergency Response Software Development Teams. Accepted for ISCRAM 2008.
Turoff, M., White, C., Plotnick, L., and Hiltz, S..R. . Dynamic Emergency Response Management for Large Scale Decision Making in Extreme Events. ISCRAM 2008.
Connie White, Murray Turoff, Roxanne Hiltz. United We Respond: One Community, One Voice. ISCRAM 2008.
Plummer, M., Plotnick, L. Hiltz, S.R. and Jones, Q. A Wiki that knows where it is being used: Social hazard or social service? Proceedings, AMCIS 2007, Keystone Colorado, August.
White, C., Plotnick, L., Turoff, M. and Hiltz, S.R. A Dynamic Voting Wiki Model. Proceedings, AMCIS 2007, Keystone Colorado, August.
Hiltz, S.R., Kim, E., and Shea, P. Faculty Motivators and De-motivators for Teaching Online: Results of Focus Group Interviews at One University. Proceedings, HICSS 2007. Washington DC, IEEE Computer Society, CD Rom.
Kim, E., Plummer, M., Hiltz, S.R., and Jones, Q. Perceived Benefits and Concerns of Prospective Users of the SmartCampus Location-Aware Community System Test-bed. Proceedings, HICSS 2007. Washington DC, IEEE Computer Society, CD Rom.
George, D., Passerini, K.,
Hiltz, S.R., Jones, Q., and Manikopoulos, C. More Heads Around a Screen: Pilot
Findings From a Study on the Use of Tablet PCs to Support Collaborative
Learning. Proceedings, Americas Conference on Information Systems, Acapulco, 2006.
Dwyer, C., Hiltz, S.R. and Jones, Q. Discovering Boundaries for Mobile Awareness: An Analysis of Relevant Design Factors. Proceedings, Americas Conference on Information Systems, Acapulco, 2006.
Plotnick, L., Hiltz, S.R.,Measuring Social Networks for SmartCampus.
Proceedings, Americas Conference on Information Systems, Acapulco, 2006.
Jones Q., Amento B., Borcea C., Hiltz S. R., and Manikopoulos C., “Urban Enclave Location-aware Social Computing”, Proceedings of Internet Research 7.0: Internet Convergences, Brisbane, Australia, 2006.
Raquel Benbunan-Fich , Starr Roxanne Hiltz, and Rosalie Ocker (2006).
Leadership and Virtual Distance in Virtual Teams: A Research Review and Agenda. Proceedings, for GDN 2006, Karlsruhe, Germany, June 25–28, 2006. CD Rom an available at : http://www.uvka.de/univerlag/volltexte/2006/135/
Turoff, M., Chumer, M, Hiltz, S.R, Hendela, A., Konopka, J. and Yao, X. 2006. Gaming Emergency Preparedness. Proceedings, HICSS 2006. IEEE Computer Society Press, CD rom.
Hendela, A., Yao,, X., Turoff, M. Hiltz, S.R., and Chumer, M. Virtual Emergency Preparedness Gaming: A Follow-up Study. ISCRAM 2006 Proceedings, May 2006.
Turoff, M., Chumer, M. and Hiltz, S.R. Emergency Planning as a Continuous Game. Proceedings, ISCRAM, May 2006.
Wong-Bushby, I., Hiltz, S.R., Passerini, K., Bieber, M. and Patten, K. Scaffolding Discourse in Asynchronous Learning Networks. Proceedings, America’s Conference on Information Systems, Omaha Nebraska, Aug. 2005, CD rom.
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Grandhi, S.A., Jones, Q. and Hiltz, S.R. Technology overload: is there a technological panacea? Proceedings, America’s Conference on Information Systems, Omaha Nebraska August 2005, CD Rom. |
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Wu, Dezhi, Tremaine, M. and Hiltz, SR Time Experience within an organization: how do individuals manage temporal demands and what technology can we build to support them? roceedings, America’s Conference on Information Systems, Omaha Nebraska August 2005, CD Rom. |
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Wang, Y., Li, Z., Turoff, M., Hiltz, S.R., and Yao, X. Using Delphi Method to Enhance Collaboration in Semi-Virtual Learning Communities. Proceedings, Human-Computer Interaction International, Las Vegas, July 2005.
Wong-Bushby, I., Hiltz, S.R., Bieber, M., Passerini, K., Rotter, N.,, and Swan, K. (2005). Using content and Process scaffolds to support collaborative discourse in asynchronous learning networks. Proceedings of the Hawaii Int. Conf., on Systems Sciences. Washington, DC, IEEE Computer Society, CD Rom.
Jones, Q., Hiltz, S.R., and Grandhi, S. (2004). Supporting Initial Face-to-Face Meetings Using Mechanisms for Planned Progressive Revelations of Identity Information Proceedings, UBICOMP.
Turoff, M., Hiltz, S. R., Li, Z., Wang, Y., Cho, H., Yao, X., Online Collaborative Learning Enhancement through the Delphi Method, Proceedings of the OZCHI 2004 Conference, November 22-24, University of Wollongong, Australia (CD Rom).
Saltz, J., Hiltz, S.R., Passerini, K. and Turoff, M. (2004). Student Social Graphs: Visualizing a student’s online social network. Proceedings, CSCW ’04.
Dwyer, C., Zhang, Y., and Hiltz, S.R. (2004). Using Web Analytics to Measure the Activity in a Research-Oriented Online Community. Paper accepted for AMCIS, 2004.
Saltz, J.S., Hiltz, S.R., and Passerini, K. (2004). Measuring Student Participation in a Web-based Environment: A Framework for Developing New Tools. Paper accepted for AMCIS, 2004.
Shen, J.,, Cheng, K.E., Bieber, M., and Hiltz, S.R. Traditional In-class Examination vs. Collaborative Online Examination in Asynchronous Learning Networks: Field Evaluation Results. Paper accepted for AMCIS, 2004; nominated by minitrack chair as “best paper.” .
Wu, D., Bieber, M., Hiltz, S.R. and Han, .J. (2004). Constructivist learning with participatory examinations. Proceedings of the Hawaii Int. Conf. on Systems Science. Washington, D.C., IEEE Computer Society, CD Rom. ( nominated for “best paper.”)
Hiltz, S.R., Alavi, M., and Dufner, D. (2004). Asynchronous learning Networks: Priorities for software Development. Extended abstract for special interest group, CHI 2004, Vienna Austria, April.
Wu,D. and Hiltz, S.R. (2003). Online discussion and perceived learning. Proceedings of the Americas Conference on Information Systems, Tampa, August.
Zhang, Yi and Starr Roxanne Hiltz, (2003). Factors that Influence Online Relationship Development in a Knowledge Sharing Community. Proceedings of the Americas Conference on Information Systems, Tampa, August.
Wang, Y., Li, Z., Turoff, M. and Hiltz, S.R. (2003). Using a social decision support system toolkit to evaluate achieved course objectives. Proceedings of the Americas Conference on Information Systems, Tampa, August. (Nominated as a “best paper.”)
Kim, E., Hiltz, S.R., Scher, J., and Turoff, M. (2003). Multimedia diversification of the ALN learning environment. Proceedings of the Americas Conference on Information Systems, Tampa, August.
Spencer, David and Hiltz, Starr Roxanne. "A Field Study of Use of Synchronous Chat in Online Courses." Paper accepted for "Technology Supported Learning" mini-track, Hawaii International Conference on System Sciences, January 2003.
DeFranco-Tommarello, J., Deek, F., Hiltz, R., Keenan, J.P. and Perez, C. "Collaborative software development: experimental results." Proceedings, Hawaii International Conference on System Sciences, January 2003 ( CD Rom). Washington, DC: IEEE Computer Society Press.
Cho, H.K., Turoff, M. and Hiltz, S.R., "The Impact of Delphi Communication on Small and Medium Sized Asynchronous Groups: Preliminary Results Proceedings, Hawaii International Conference on System Sciences, January 2003 ( CD Rom). Washington, DC: IEEE Computer Society Press.
Hiltz, S.R., Han, H.J., and Briller, V. "Public Attitudes towards a National Identity 'Smart Card:' Privacy and Security Concerns." Proceedings, 36th Hawaii International Conference on System Sciences, January 2003 ( CD Rom). Washington, DC: IEEE Computer Society Press. ( Nominated for best paper in the E-government minitrack).
Murray Turoff, Starr Roxanne Hiltz, Hee-Kyung Cho, Zheng Li, and Yuanqiong Wang. Social Decision Support Systems (SDSS). Proceedings of the 35th Annual Hawaii International Conference on System Sciences. Washington DC: IEEE Computer Society (CD Rom).
Yooncheong Cho, Il Im, Roxanne Hiltz and Jerry Fjermestad, "An analysis of online customer complaints: Implications for web complaint management." . Proceedings of the 35th Hawaii International Conference on System Sciences, 2002. Washington DC, IEEE Computer Society (CDRom).
N. Coppola, S. R. Hiltz, and N. Rotter. "Building Trust in Virtual Teams."
IPC2001: Proceedings of IEEE Professional Communication Society 2001 International Professional Communication Conference. ( Santa Fe, New Mexico, October 2001) IEEE Computer Society, pp. 353-366.
Fich, R.B, and Hiltz, S.R. Correlates of Effectiveness of Learning Networks: The Effects of Course Level, Course Type, and Gender on Outcomes. Proceedings of the 35th Hawaii International Conference on System Sciences, 2002. Washington DC, IEEE Computer Society (CDRom).
Bieber, M., Goldman, R., Hiltz, R., et. al. Towards Knowledge-Sharing and Learning in Virtual Professional Communities. . Proceedings of the 35th Hawaii International Conference on System Sciences, 2002. Washington DC, IEEE Computer Society (CDRom).
Li, Zheng, Kung-E Cheng, Yuanqiong Wang, Starr R. Hiltz, Murray Turoff, Thurstone’s Law of Comparative Judgment for Group Support. Proceedings of the Association for Information Systems (cd Rom), pp. 241-244,August 2001.
Zhang, Yi, Bot, Razvan, and Hiltz, Starr Roxanne. Building a Virtual Community for ALN. Proceedings of the Association for Information Systems (cd Rom), pp. 223-226, Boston, August 2001.
Cho, Yooncheong, Il Im, Roxanne Hiltz, and Jerry Fjermestad, Cause and Outcomes of Online Customer Complaining Behavior: Implications for Customer Relationahsip Management (CRM). Proceedings of the Association for Information Systems (cd Rom), pp. 900-907 , Boston, August 2001.
Anderson, William and Starr Roxanne Hiltz, Culturally Heterogeneous vs. Culturally Homogeneous groups in Distributed Group Support Systems: Effects on Group Process and Consensus. Proceedings of the 34th Hawaii International Conference on Systems Sciences, IEEE Computer Society Press, Los Alamitos, CA, (Maui, January 3-6, 2001).
Michael Bieber, Douglas Engelbart, Richard Furuta, Starr Roxanne Hiltz, John Noll, Jennifer Preece, Edward Stohr, Murray Turoff, Bartel
Van De Walle, "Virtual Community Knowledge Evolution," Proceedings of the 34th Hawaii International Conference on Systems Sciences,
IEEE Computer Society Press, Los Alamitos, CA, (Maui, January 3-6, 2001).
Nancy Walters Coppola, Starr Roxanne Hiltz, and Naomi Rotter, Becoming a Virtual Professor: Pedagogical Roles and ALN. Proceedings of the 34th Hawaii International Conference on Systems Sciences, IEEE Computer Society Press, Los Alamitos, CA, (Maui, January 3-6, 2001)
Raquel Benbunan-Fich, Starr Roxanne Hiltz, and Murray Turoff.
A comparative content analysis of face-to-face vs. ALN mediated teamwork. Proceedings of the 34th Hawaii International Conference on Systems Sciences, IEEE Computer Society Press, Los Alamitos , CA, (Maui, January 3-6, 2001).
Jia Shen ,Starr Roxanne Hiltz ,Kung-E Cheng, Yooncheong Cho, Michael Bieber. Collaborative Examinations For Asynchronous Learning Networks: Evaluation Results. Proceedings of the 34th Hawaii International Conference on Systems Sciences, IEEE Computer Society Press, Los Alamitos, CA, (Maui, January 3-6, 2001).
David Spencer and Starr Roxanne Hiltz. Studies of ALN: An Empirical Assessment Proceedings of the 34th Hawaii International Conference on Systems Sciences, IEEE Computer Society Press, Los Alamitos, CA, (Maui, January 3-6, 2001, CD rom).
Fjermestad, J., and Hiltz, S.R. (2000). Case and Field Studies of Group Support Systems: An Empirical Assessment. Washington, DC: IEEE Press, Proceedings of the Hawaii Int. Conf. On System Sciences, Maui Hawaii, January 2000. (Nominated for “Best Paper”).
Fjermestad, J. and Hiltz, S.R. (1999). An Assessment of Group Support Systems Research: Results. Proceedings, Thirty-Second Hawaii International Conference on System Sciences (HICSS-32; IEEE Computer Society, CD ROM).
Turoff, M., Hiltz, S.R., Bieber, M., Rana, A., and Fjermestad, J. (1999).
Collaborative Discourse Structures in Computer Mediated Group Communications. "Persistent Conversation: Discourse as Document" minitrack in the Digital Documents Track of the Thirty-Second Hawaii International Conference on System Sciences (HICSS-32; IEEE Computer Society, CD ROM).
Benbunan-Fich, R. and Hiltz, S.R. Learning Effects of Asynchronous GSS: A comparison of groups and individuals solving ethical case scenarios. HICSS 98.
Fjermestad, J. and Hiltz, S.R. Meta-Analyses of the Effects of Mode of Communication on Group Decision Making. HICSS 1998.
Kim, Y.J., Hiltz, S.R., and Turoff, M. A Coordination Structure in Distributed Group Support Systems: A Study of System Restrictiveness with Coordination Mode and Leadership. HICSS 1998.
Hiltz, S.R. and Benbunan-Fich, R.
Evaluating the Importance of Collaborative Learning in ALN’s. Proceedings, IEEE Frontiers in Education Conference, Pittsburgh, October 1997 (cd rom and print).
Deek, F. P., McHugh, J. A., Hiltz, S. R., Rotter, N., & Kimmel, H. (1997). On the Evaluation of a problem Solving and Program Development Environment. Presented at the ASEE/IEEE Conference, “Frontiers in Education”, November, 1997.
Rana, A.R., Turoff, M. and Hiltz, S.R., “Task and Technology Interaction (TTI): A Theory of Technological Support for Group Tasks. Proceedings, Hawaii International Conference on Systems Sciences, Vol. II, 66-75, Jan. 1997.
Fjermestad, J. and Hiltz, S.R., “Experimental Studies of Group Decision Support systems: An Assessment of Variables Studied and Methodology,” Proceedings, Hawaii International Conference on Systems Sciences, Vol. II, 45-65, Jan. 1997 (nominated for “best paper” by the Group Support Systems mini-track).
Ocker, R., Fjermestad, J., Hiltz, S.R. and Turoff, M. An exploratory comparison of four modes of communication for determining requirements: Results on creativity, quality and satisfaction,” Proceedings, HICSS ’97 Vol. II, 568-577.
Ocker, R., Hiltz, S.R., Turoff, M., and Fjermestad, J., "Computer support for asynchronous software design teams: Experimental results on creativity and quality." Proceedings of the 28th Annual Hawaii International Conference on System Sciences, Vol. IV, pp. 4-13. Los Alamitos, CA: IEEE Computer Society Press, 1995.
Worrell, W., Hiltz, S.R., Turoff, M. and Fjermestad, J. "An experiment in collaborative learning using a game and a computer-mediated conference in accounting courses." Proceedings of the 28th Annual Hawaii International Conference on System Sciences, Vol. IV, pp. 63-71. Los Alamitos, CA: IEEE Computer Society Press, 1995.
Fjermestad, J., Hiltz, S.R., Turoff, M., et. al., "Group strategic decision making: Asynchronous GSS using structured conflict and consensus approaches." Proceedings of the 28th Annual Hawaii International Conference on System Sciences, Vol. IV, pp. 222-231. Los Alamitos, CA: IEEE Computer Society Press, 1995.
Hiltz, S.R. Teaching in a Virtual Classroom, invited paper, Proceedings, ICCAI '95, Hsinchu, Taiwan, March 1995.
Dufner, D., Hiltz, S.R., Johnson, K., and Czech, R., Distributed group support: the effects of voting tools on group perceptions of media richness. Group Decision and Negotiation, Special issue on Distributed Communication Systems, 1995.
Dufner, D., Hiltz, S.R. and Turoff, M. (1994). Distributed Group Support: A preliminary analysis of the effects of the use of voting tools and sequential procedures. Proceedings, Hawaii Int. Conf. on System Sciences, sessions on Distributed Support Systems, Vol. IV, 114-123. Washington, DC, IEEE Computer Society Press.
Fjermestad, J., Hiltz, S.R., and Turoff, M. (1993). An Integrated Framework for the Study of Group Decision Support Systems. Proceedings of the Hawaii International Conference on System Sciences, 1993, Vol. IV, pp. 179-188.
Hsu, Enrico Y.P., Hiltz, S.R., and Turoff, M. (1992). Computer-Mediated Conferencing System as Applied to a Business Curriculum: A Research Update. In V.S. Jacob and H.Pirkul, eds., The Impact of Information Technology on Business Schools: Research, Teaching and Administration, Proceedings of the 20th Annual North American Conference of the International Business School Computer Users Group, pp. 214- 227. Awarded "Best Paper- Teaching."
1991 Hiltz and Turoff, "Computer Networking Among Executives: A Case Study. In J.F. Nunamaker, Jr., and R.H. Sprague, Jr., eds., Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences, Washington, D.C., IEEE Computer Society Press.
1991 Hsu, Enrico Y.P. and Hiltz, S.R., "Management Gaming on a Computer Mediated Conferencing System: A Case of Collaborative Learning through Computer Conferencing," in J.F. Nunamaker, Jr., and R.H. Sprague, Jr., eds., Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences, Washington, D.C., IEEE Computer Society Press, Vol. IV, 367-371
1991 Dufner, D. and Hiltz, S.R., "Distributed Group Support Systems: Experimental Design and Pilot Study," in J.F. Nunamaker, Jr., and R.H. Sprague, Jr., eds., Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences, Washington, D.C., IEEE Computer Society Press, Vol. IV., 386-393.
1991 M. Turoff, U. Rao and S.R. Hiltz, "Collaborative Hypertext in Computer-Mediated Communications," in J.F. Nunamaker, Jr., and R.H. Sprague, Jr., eds., Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences, Washington, D.C., IEEE Computer Society Press, Vol. IV, 357-366.
1990 Hiltz, Ringsted and Shapiro, "Collaborative Teaching in a Virtual Classroom," Proceedings, Third Guelph Symposium on Computer-Mediated Communication, Guelph Ontario Canada, May 1990.
1989 Hiltz, S.R., Computer-Mediated Communication Systems: Dropouts vs. Users, Proceedings of the XI World Computer Congress, San Francisco, August.
1988 Hiltz, S.R. Collaborative Learning in a Virtual Classroom, CSCW 88: Proceedings of the Conference on Computer-Supported Cooperative Work, Sept 26-28 1988, Portland Oregon, 282-290.
1989 M. Turoff, J. Foster, S.R. Hiltz, and K. Ng, "The TEIES Design and Objectives: Computer Mediated Communications and Tailorability," Proceedings of the 22 Annual Hawaii International Conference on System Sciences, Vol. III, 403-411. Washington, IEEE Computer Society. Reprinted in Nahouraii and Petry, Object-Oriented Databases, IEEE Computer Society Press, 1990.
1988 Turoff, M. and Hiltz, S.R. Computer-Mediated Communications and Developing Countries. Invited plenary address, International Informatics Access '87, Dallas, Texas, March. Published in Telematics & Informatics, 5,4.
1986 Hiltz, S.R. and Kerr, E.B., Learning modes and subsequent use of computer-mediated communication systems. (With Elaine Kerr). Paper presented at ACM SIGCHI (Computer-Human Interaction) conference, 1986. Published in Proceedings- Human Factors in Computing Systems, M. Mantei and P. Orbeton, eds., New York: Association for Computing Machinery, pp. 149- 155.
1986 Turoff, M. and Hiltz, S.R., Remote Learning: Technologies and Opportunities. Proceedings, World Conference on Continuing Engineering Education, Vol. II, 754-764. New York: IEEE.
1985 Disinhibition, Deindividuation, and Group Process in Computer Conferences: A Controlled Experiment Comparing Pen Name and Real Name Conferences in a Large Corporation. With Murray Turoff and Kenneth Johnson. Paper presented at the 1985 meeting of the International Communication Association, Honolulu, Hawaii.
1984 Hiltz, S.R., Johnson, K. and Turoff, M., "The Effects of Human Leadership and Computer Feedback on the Quality of Group Problem Solving Via Computer". Paper presented at the International Communication Assn., San Francisco, May.
1984 Hiltz, S.R. and Kerr, E.B., "Electronic Communities", Paper presented at AAAS.
1984 Turoff, M., Hiltz, S.R., and Mills, M., Telecomputing: Impacts on the Office. With Murray Turoff and Miriam Mills. Paper presented at the IEEE First International Conference on Office Automation, New Orleans, December; published in Proceedings. (Robert W. Taylor, ed., Proceedings IEEE First International Conference on Office Automation. Silver Spring, Maryland: IEEE Computer Society Press: 165- 172).
1983 Hiltz, S.R. and Turoff, M., Avoiding Information Overload in the Electronic Office", Proceedings of the Seventeenth International Conference on System Sciences, Honolulu, IEEE Press.
1983 Hiltz, S.R. and Turoff, M., Working at Home or Living in the Office?, IFIP, Paris, published in Proceedings. (R.E.A. Mason, Ed., Information Processing '83. Amsterdam: North Holland: 719- 725).
1982 Hiltz, S.R., Kerr, E.B., and Turoff, M. Controversies in the Design of Computer-Mediated Communication Systems: A Delphi Study". Proceedings of the Conference on Human Factors in Computer Systems, Gaithersburg, Md., March.
1982 Turoff, M. and Hiltz, S.R., Office Augmentation Systems: The Case for Evolutionary Design. Proceedings of the Fifteenth Hawaii International Conference on System Sciences, IEEE Press, 737-749. .
1982 Hiltz, S.R., The Impact of a Computerized Conferencing System on Use of Other Communications Modes, proceedings of the ICCC, London, September.
1981 Hiltz, Turoff, and Johnson, The Effect of Structure, Task, and Individual Attributes on Consensus in Computerized Conferences. Paper presented at the IFIP Conference on Computer Message Systems, Ottawa Canada, March. Published in R.P. Uhlig, ed., Computer Message Systems. Amsterdam: North Holland.
1981 Hiltz, S.R. and Kerr, E.B., Cognitive Impacts of Computer-Mediated Communication Systems Upon Individuals. Proccedings, ASIS, Washington, October.
1981 "Human Diversity and the Choice of Interface: A Design Challenge". Proceedings of ACM-SIGSOC Joint Conference on Easier and More Productive Use of Computer Systems, University of Michigan.
1980 Hiltz, S.R., "Structuring Communications for the Office of the Future". With Murray Turoff. Paper for the NCC Office Automation Conference, Atlanta, March, 1980. Published in proceedings.
1980 "Electronic Mail and Teleconferencing: Information or Communication?" With Charlton Price and Murray Turoff. Paper presented at ASLIB Conference, Brussels, March; published in proceedings.
1980 "The Process of Communication in Face to Face vs. Computerized Conferences: A Controlled Experiment Using Bales Interaction Process Analysis." With Kenneth Johnson and Anne Marie Rabke. Paper presented at the Association for Computational Linguistics, Philadelphia, June. Published in Proceedings.
1980 "Equality, Dominance, and Group Decision Making: Results of a Controlled Experiment on Face to Face vs. Computer Mediated Discussions". Paper presented at the ICCC, Atlanta, fall 1980, and published in the Proceedings.
1980 "The System is as the User Group Does". Paper presented at ASIS, Fall 1980, published in Proceedings.
1979 "Applications of Computerized Conferencing to the Disadvantaged: Preliminary Results of Field Trials With Handicapped Children." With Elaine Kerr, James Whitescarver and Susan Prince. Paper presented at the 1979 ASIS meetings. Published in Proceedings.
1979 "Computer Based Communication-Information Systems: Cheapest and Fastest Route to Office Automation?" With Murray Turoff. Paper presented at Teleinformatics 1979, Paris, June. Published in Proceedings.
1978 "Social and Psychological Aspects of Teleconferencing." presented at AAAS panel on "Research Reporting with Tomorrow's TV and Computer Graphics," Washington, D.C., February 1978. Published as "Teleconferencing by Computer," Journal of Communication, summer 1978.
1978 "The Wired World of the Office of the Future: Applications and Impacts of Computerized Conferencing in the Multi-National Organization," with Murray Turoff. Paper presented at the International Conference on Computer Communications, Kyoto, Japan, September 1978; Published in Proceedings.
1978 "Computerized Conferencing in Problem Solving and Decision Making," with Julian Scher and Murray Turoff. Paper presented at ASIS, Fall 1978. Published in Proceedings.
1978 "User Behavior Patterns in the Electronic Information Exchange System," with Murray Turoff. Published in the Proceedings of the ACM.
1977 "The Human Machine Interface in a Computerized Conferencing Environment," with James Whitescarver and Murray Turoff. Paper presented at the International Conference on Man, Systems and Cybernetics, IEEE, Washington, September. Published in Proceedings, 145-157.
1976 "Computer Conferencing: Assessing the Social Impact of a New Communications Medium," Technological Forecasting and Social Change, May 1977, 225-238; reprinted in Ekistics, March-April 1978. Paper presented at the American Sociological Association session on "Social Consequences of Science and Technology," New York, September 1976.
1976 "A Social Scientist Looks at Computer Conferencing," Paper presented at the Third International Conference on Computer Communication, Toronto, August. Published in Proceedings of the Conference, P.K. Verma, ed., 203-207.
E. NON-REFEREED PUBLICATIONS and Conference Papers that were Refereed but not Published (selected)
MONOGRAPHS (selected)
1967 Opinion Survey on the Human Factors Bibliographic Studies, U.S. Army Technical Note 4 - 67, U.S. Army Human Engineering Laboratories, April 1967.
1969 The Consumer Financial System: A Mechanism of Inequality, Ph. D. Dissertation, Columbia U., available from University Microfilms.
1975 Communications and Group Decision Making: Experimental Evidence on the Potential Impact of Computer Conferencing, a report to the National Science Foundation of work completed under grant DCR-01306, September 1975. Available as Research Report #2, Computerized Conferencing and Communications Center, New Jersey Institute of Technology, through the NJIT library.
1977 Human Communications via Computers: Research Options and Imperatives, (co-authored with six others). Final report to the National Science Foundation.
1978 Replicating Bales Problem Solving Experiments on a Computerized Conference: A Pilot Study. (with Kenneth Johnson and Gail Agle). Research Report #8, CCCC, NJIT.
1978 Development and Field Testing of an Electronic Information Exchange System: Final Report on the EIES Development Project. (with Murray Turoff). Research Report #9, CCCC, NJIT.
1980 Face to Face vs. Computerized Conferences: a Controlled Experiment, (with Kenneth Johnson, Charles Aronovitch, and Murray *Turoff). Newark N.J., Computerized Conferencing and Communications Center Research Report #12
1981 The Effects of a Computerized Conferencing System On Scientific Research Communities, NJIT CCCC Res. Rep. No. 15. Final Report to the National Science Foundation.
1981 Studies of Computer Mediated Communication Systems: A Synthesis of the Findings. Final Report to the National Science Foundation; NJIT CCCC Res. Rep. No. 16. (With Elaine Kerr and many contributors).
1982 The Effects of Formal Human Leadership and Computer-Mediated Decision Aids on Group Problem Solving Via Computer: A Controlled Experiment. With Murray Turoff and Kenneth Johnson. NJIT-CCCC Research Report No. 18.
1985 Mode of Communication and the "Risky Shift": Controlled Experiments with Computerized Conferencing and Anonymity in a Large Corporation. With Kenneth Johnson and Murray Turoff. NJIT-CCCC Research Report No. 21.
1985 A Multi-System Cross-National Study of Determinants of Acceptance of Computer-Mediated Communication Systems. With Elaine Kerr. NJIT-CCCC Research Report No. 22.
1986 The Virtual Classroom: Building the Foundations. Research Report 23, NJIT-CCCC.
1986 Turoff, M. and Hiltz, S.R. EIES 2.0.1 Users Manual.
1986 Co-author (with six others), Tailorable Electronic Information Exchange System (TEIES) CMC System Design Specification. IBM-NJIT Joint Study.
1986 Hiltz, S.R. Branching Capabilities in Conferences: A Manual and Functional Specifications. NJIT-CCCC Technical Report 86-1.
1988 Learning in a Virtual Classroom. Research Report 25, Computerized Conferencing and Communications Center, NJIT.
1988 Teaching in a Virtual Classroom. Research Report 26, Computerized Conferencing and Communications Center.
1990 S.R. Hiltz, Collaborative Learning: The Virtual Classroom Approach, T.H.E. (Technology in Higher Education) Journal, June, p. 59-65.
Turoff, M., and S. R. Hiltz, On Electronic Publishing, Computer Compacts, Volume 1, Number 4, August/September 1983.
1981 "Exploring the Future of Human Communication Via Computer". With Murray Turoff. Technology and Society, Vol. 1, No. 1
1978 "Controlled Experiments with Computerized Conferencing: Results of a Pilot Study." Bulletin of the American Society for Information Science, June 1978.
1974 "Evaluating a Pilot Social Service Project for Widows: A Chronicle of Research Problems," Journal of Sociology and Social Welfare, Summer 1974.
1971 "The Working Wife: Impact on the Life Insurance Industry," CLU Journal, Volume XXV, Number 2 (April 1971).
1964 "Industrialization and Social Change," Columbia Graduate Sociology Journal, Fall 1964.
Conference and Invited Presentations (partial list from over 200)
Co-organizer and presenter, full day tutorial on “SocialWare,” HICSS 2007.
Hiltz, S.R., Can “Serious Learning” Occur in the Second Life Game-Like Environment? Panel presentation for ICIS 2007, Using Massively Multi-Member Online Worlds for Work and Learning: Managing the Work-Play and Reality-Virtuality Boundaries in Mixed Reality.” Montreal, December.
Hiltz, S.R. Making Partially
Distributed Teams Effective. Plenary speaker.
Desafíos tecnológicos en la gestión de emergencias , Valencia, September 2006.
Keynote address: Building Learning Communities in Online Courses. IADRIS International Conference on Web-Based Communities, the Algarve, Portugal, 23- 25 February 2005.
Research on Asynchronous Learning Networks: What We Know and What We Need To Know, Penn State, April 2004.
“What Makes Virtual Teams Successful? Presented at conference on: “The Future of Mobile Technology,” CODE, Auckland NZ, October 12 2004.
Coppola, N, Hiltz, S.R. and Rotter, N. The Effective Digital Socrates: Developing Trust in Virtual Learning Communities. Presentation at the Seventh Sloan-C International Conference on Online Learning: Emerging Standards of Excellence in Asynchronous Learning Networks. Orlando, Fl, November 2001.
"So you want to be a virtual professor?" Starr Roxanne Hiltz and Murray Turoff, RPI, February 2001.
S.R. Hiltz and M. Turoff, “Online Courses as Effective Learning Environments,” Lecture series on the Internet and Society, U. of Maryland, College Park MD., October 1999.
Open University of Israel, Tel Aviv, three day seminar, with M. Turoff, March 1999.
S.R. Hiltz, Invited Address, WebNet 98 (Orlando Florida, November)-
“Collaborative Learning in Asynchronous Learning Networks: Building Learning Communities.” Published in proceedings.
Turoff, M. and Hiltz, S.R. “Asynchronous Learning Networks: The Theory and Practice of Collaborative Learning Online,” full day tutorial presented at CSCW ’96, Boston, November 1996.
1996- “The Virtual ClassroomÒ: Teaching and Learning via Asynchronous Computer Networks,” presented at Australian Defence Force Academy, U. of New South Wales, Canberra; and U. of Canberra
1996- “Experiments on Distributed Group Support Systems,” presented at U. of Waikato, New Zealand; Australian Defence Force Academy, Canberra, Australia; Australian Graduate School of Management, U. of New South Wales, Sydney, Australia.
1995 "The Virtual Classroom," the annual "Ernest De Prospo Lecture," School of Communication, Information, and Library Science, Rutgers University, New Brunswick NJ, February 1995.
1995- convocation speaker, American University- Online Communities, past, present and future.
1993 The Virtual Classroom. Invited presentations, Stockholm University and University of Linkoping, Sweden, October.
1993 M. Turoff and S.R. Hiltz, A Normative View of Networking Applications. Invited paper, Workshop on Rights and Responsibilities of Participants in Networked Communities, Washington DC, February; published in Proceedings. Computer Science and Telecommunications Board, National Research Council, Washington DC.
1993 S.R. Hiltz and M. Turoff. Linking a Learning Community: The Virtual Classroom/Video Combination. Invited paper, National Defense University, MacLean, VA.
The Virtual Classroom, invited panel presentation, abstracted in the proceedings of the Twelfth International Conference on Information Systems, p. 405. December 1991, New York, ACM.
1990 "Ethical and Social Issues in Computer-Mediated Communications," invited presentation as part of the GTE Foundation supported series, "Ethical Thinking About Computer and Communications Technology," Pace University, November.
1987 "Collaborative Work in On-line Communities," Invited Closing Address, Second International Conference on Computer-Mediated Communication, Guelph, Canada, June.
1986 "Computer-Mediated Communication: Present and Future." Three day seminar sponsored by the psychology and cybernetics institutes, Soviet Academy of Sciences, Moscow, June.
1983 "Viewing Computer Systems within a Social Context", invited plenary paper for IFIP, Paris, September 1983, published in Proceedings. (R.E.A. Mason, Ed., Information Processing '83. Amsterdam: North Holland: 647- 655).
1978 "Electronic Networks: The Social Dynamics of a New Communications Medium." Presented at the annual meeting of the American Sociological Association, San Francisco, September 1978.
Others include:
Office Technology Research Group
George Mason University
Gettysburg College
Kyoto University, Kyoto, Japan
GMD Institute, Bonn, Germany
Massachusetts Institute of Technology
New York University
East-West Center, Honolulu, Hawaii
University of Hawaii
University of Maryland
Convocation Speaker, Central New England College
University of California, Santa Clara
Western Behavioral Sciences Institute
Annenberg School of Communications, USC
Fuqua School of Business, Duke University
Systems Research Institute, IBM
T.J. Watson Research Center, IBM
Rutgers University Graduate School of Management
University of Texas, Austin
Open University of Israel