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STARR ROXANNE HILTZ
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CURRICULUM VITAE
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Last Updated: March 2005
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19 Meadowbrook Road
Randolph NJ 07869 hiltz@njit.edu |
Distinguished Professor
Information Systems New Jersey Inst. of Technology Newark NJ 07102 (973) 596 3388 |
| MAJOR ACCOMPLISHMENTS |
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| EDUCATION |
| Ph. D. in Sociology, Columbia University, June 1969 |
| M. A. in Sociology, Columbia University, June 1964 |
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A. B., Vassar College, June 1963, magna cum laude, Major in Sociology, Minor in Economics |
| Baldwin High School, 1960 |
| RESEARCH INTERESTS:Computer-Mediated Communication, Asynchronous Learning Networks, Computer-Supported Cooperative Work, Group Decision Support Systems, Human-Computer Interaction, Technology and Society, Pervasive Information Technologies, Computers and Education, Information Systems evaluation- methodology; information systems and aging. |
| EXPERIENCE |
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Additional Current Positions Acting Chair, Information Systems Department, January 2005- Co Director, Collaborative Hypermedia Systems Laboratory Faculty member, Ph.D. in Management Program, Graduate School of Business, Rutgers University (1988--) Prior positions at NJIT: Distinguished Professor, 1993-2000; Professor (1985-1993-) Dept. of Computer and Information Science, New Jersey Institute of Technology, Newark, NJ Previous Experience: Director, Ph.D. in Information Systems, NJIT, 2000-2003. The program grew to about 60 students under my leadership and produced its first graduates. Chairperson, Sociology, Anthropology, and Social Work, Upsala College (1973-84) Visiting Fellow, Armed Forces Defense Academy, CIS department, University College, University of New South Wales, Canberra Australia, February- May 1996. Professor of Sociology (1981--1988) Upsala College East Orange, New Jersey 07019 Assistant Professor, Upsala College, 1969-73; Associate Professor, 1973-1981 Visiting Fellow, Department of Sociology, Princeton University; and participant in a seminar on the Sociology of Science, Institute for Advanced Study, Princeton, NJ. (1976 - 77) Prudential Insurance Company of America Newark, New Jersey 07101, Special Consultant (1969 - 73). Responsible for the design, supervision, and analysis of a three year project to evaluate the effectiveness of a counseling agency for widows in the New York City area. Also, consulted on questionnaire design and the data analysis for surveys of consumers and employees. Research Analyst (1967 - 69) - Operations Analysis and Research Department. Conducted surveys and analyses on consumer behavior and projections on future trends and developments affecting the insurance industry. Also assumed responsibility for implementation and training users of a new software system. ,br> Sociologist (January - April 1967) U. S. Army Human Engineering Laboratories Systems Research Laboratory, Aberdeen Proving Ground, Maryland. Responsible for the design, administration and analysis of an opinion survey on a new information service for human factors engineers. Also consulted on human factors experiments on the person/machine interface. Received Army Letter of Commendation. "Secret" level security classification. Research and Teaching Assistant (1964 - 65), Department of Sociology, Graduate Faculties, Columbia University. |
| AWARDS, HONORS AND LISTINGS |
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NSF Faculty Fellowship in Science, academic year 1976 - 77 Research Training Fellowship, National Institute of Mental Health, 1964 - 67 Columbia University President's Fellow, 1964 - 65 Danforth Foundation - Vassar College Fellowship, 1963 - 64 New York State Regents Teaching Fellowship, 1963 - 64 New York State Regents Scholarship, 1960 - 63 Member, Phi Beta Kappa. Dean's List at Vassar all semesters Matthew Vassar Scholar, 1961 - 63 Recipient of the Electronic Networking Association's Rodale award for Creative Achievement, 1990. Recipient of the Electronic Frontier Foundation's "Pioneer" award, 1994 for "significant and influential contributions to computer-based communications and to the empowerment of individuals in using computers." Named one of "New Jersey's Women of the Millenium" by the Easter Seals Foundation for "creating solutions and changing lives, in the field of educational technology," 2000. The 2004 Sloan-C award for "Most Outstanding Achievement in Online Teaching and Learning by an Individual", presented at the 10th International ALN meeting in Orlando Florida, November 2004 |
| MEMBERSHIPS (current and former) |
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Association for Computing Machinery SIGCHI (Special Interest Group on Computer-Human Interaction, Vice Chairperson, 1979-81) SIGCAS (Computers and Society): Member of Advisory Board, 1985-89; member of Nominating Committee, 1990-91. Association for Information Systems; co-chair of Doctoral Consortium for AMCIS meeting, August 2004 American Sociological Association; member of committee on electronic publications 1996- 1998. New Jersey Sociological Society - (member of Executive Committee, 1977 - 78; Vice-President, 1978; President, 1979 American Association of University Professors - Chairperson, 1970 - 71 and 1975 - 76, Committee W on the Status of Women and Minorities, New Jersey State Conference; President, Upsala chapter, two terms. BIOGRAPHICAL LISTINGS Who's Who in America Who's Who of American Women CONSULTING Clients have included IBM, a government agency in Canada, and many other corporations and public service organizations, including the Office of Technology Assessment of the U.S. Congress. |
| TEACHING |
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Courses developed and taught at NJIT: CIS 350 Computers and Society; CIS 475 Evaluation of Computer Applications;
CIS 623, Qualitative Research on Information Systems; CIS 675 Evaluation of Information Systems;
CIS 735 Computer-Mediated Communication Systems; CIS 787-788, Information Systems Ph.D. Seminar Recipient of the Lindback Foundation Award for Excellence in Teaching, Upsala College, 1982 Nominated for NJIT Institute Teaching Excellence award several times by the CIS department, and by IS in the years 2000- 2003. ADVISING Service as an outside advisor/examiner for dissertations, including advisees who have received Ph.D.'s from Stanford, Washington U. (St. Louis) and the U. of Waikato (New Zealand). Advisor at NJIT to several dozen master's and Ph.D. projects and theses, including: Primary advisor for Enrico Hsu, Management Games for Management Education: A Case Study, Ph.D., 1992; nominated by the Ph.D. in Management Program for the 1992 Rutgers U. Dean's Dissertation Award. Jerry Fjermestad (1994 degree, finalist in the ICIS "best dissertation" national competition) Donna Dufner, Rosalie Ocker, and Ajaz Rana, (1995 degrees) Cesar Perez (1996), Raquel Benbunan (1997) William Anderson (2000) Cultural Values and Communication Mode: A Study of Culturally Homogeneous and Culturally Heterogeneous Groups, Ph. D. Dissertation, Rutgers University Yooncheong Cho (2002) The Effects of Post-Purchase Evaluation Factors on Online vs. In-Store Customer Complaining Behavior David Spencer (2002) A Field Study of Use of Synchronous Computer-Mediated Communication in Asynchronous Learning Networks Wang, Yuanqiong. "Design and Evaluation of a List Gathering Tool in a Web-based Collaborative Environment", Ph.D. Dissertation, 2003 Han, Hyo Joo. Virtual Teams Combining Mobile devices with web-based communication for group decision making. December 2003. Zhang, Yi Modeling Usage of an Online Research Community, NJIT, August 2004. Kim, Eunhee. "Effects of Digital Audio on Social Presence, Motivation and Perceived Learning in Asynchronous Learning Networks." Expected May 2005. Shen, Jia. "Collaborative Examinations in Asynchronous Learning Networks." Expected May 2005. On committee for many other Ph.D. students. |
| SCHOLARLY ACTIVITIES |
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BOOKS - Published Linda Harasim, Starr Roxanne Hiltz, Lucio Teles, and Murray Turoff, Learning Networks: A Field Guide to Teaching and Learning Online. MIT Press, 1995. Starr Roxanne Hiltz The Virtual Classroom: Learning Without Limits Via Computer Networks. Norwood, NJ, Ablex Publishing (Human-Computer Interaction Series), 1994. (Currently available from Intellect at www.intellect-net.com) 1984 Online Communities: A Case Study of the Office of the Future. Norwood NJ: ABLEX Publishing Corp., Human-Computer Interaction Series. 1982 Computer-Mediated Communication Systems: Status and Evaluation (with Elaine Kerr). New York, Academic Press. 1978/1993 The Network Nation: Human Communication via Computer, (with Murray Turoff). Reading, Massachusetts: Addison Wesley Advanced Book Program. The Network Nation received the 1978 "TSM Award" of the Association of American Publishers for the Best Technical Publication of 1978. It was also nominated for an award as the best book in information science for 1978. Fourth printing of paperback edition, 1983. Revised edition, MIT Press, 1993. 1977 Creating Community Services for Widows: A Pilot Project. Port Washington, NY/London: Kennikat Press, National University Publications. Hiltz, S.R. and Goldman, R., eds. Learning Online Together: Research on Asynchronous Learning Networks. Mahwah NJ: Erlbaum, 2005. BOOK CHAPTERS (Selected) Hiltz, S.R., Fjermestad, J., Ocker, R. and Turoff, M. (2005) Asynchronous Virtual Teams: Can Software Tools and Structuring of Social Processes Enhance Performance? In Volume II: Human-Computer Interaction in Management Information Systems: Applications, Dennis Galletta and Ping Zhang, editors. In Press, ME Sharpe. Hiltz, S.R. The virtual classroom. In A. DiStefano, K E Rudestam, and R.J. Silverman, eds., Encyclopedia of Distributed Learning, pp. 470-472. Thousand Oaks CA, Sage, 2004. Hiltz, S.R., Arbaugh, J. B., Benbunan-Fich, R., and Shea, P. ALN research: what we know and what we need to know about contextual influences. Bourne, J. And Moore, J.C., Eds, Elements of quality online education, volume 5. Needham MA, Sloan-C. Turoff, M., Hiltz, S.R., Li, Z., Wang, Y., Cho, H-K, The Delphi Process as a Collaborative Learning Method, in Bourne, J. and Moore, J., (ed.) Elements of Quality Online Education: Into the Main Stream-Wisdom Papers, Needham, MA: Sloan-C, forthcoming 2004. Hiltz, S.R. and Arbaugh, J.B. Studies of the Effectiveness of ALN: Improving Quantitative Research Methods. In Bourne, J. and Moore, J.C., eds., Elements of Quality of Online Education. Needham, MA, SCOLE, 2003. Starr Roxanne Hiltz, Murray Turoff, and Yi Zhang, "Studies of Effectiveness of Learning Networks," paper presented at the Sloan ALN Workshop, Lake George, September 2001; revised version published in Bourne, J. and Moore, J.C., eds., Elements of Quality of Online Education. Needham, MA, SCOLE, 2002, pp. 15-41. Turoff, M. and Hiltz, S.R. (2001). Effectively managing large enrollment courses: A case study. In In J. Bourne an J.C. Moore, eds., Online Education, Volume 2: Learning Effectiveness, Faculty Satisfaction and Cost Effectiveness. Needham, MA., Sloan Center for Online Education, pp. 55-80. Starr Roxanne Hiltz, Murray Turoff, and Yi Zhang, "Studies of Effectiveness of Learning Networks," paper presented at the Sloan ALN Workshop, Lake George, September 2001; revised version published in Bourne, J. and Moore, J.C., eds., Elements of Quality of Online Education. Needham, MA, SCOLE, 2002, pp. 15-41. Turoff, M. Hiltz, S.R., Fjermestad, J., Bieber, M., and Whitworth, B.(2001). Computer-Mediated Communications for Group Support: Past and Future. In Carroll, J., ed.., HCI in the New Millennium, Addison Wesley pp. 279- 302. Hiltz, S.R., Dufner, D., Fjermestad, J., Kim, Y., Ocker, R., Rana A. and Turoff, M. Distributed Group Support Systems: Theory Development and Experimentation. For Olsen, B.M., Smith, J.B. and Malone, T., eds., Coordination Theory and Collaboration Technology. Hillsdale NJ: Lawrence Erlbaum Assocs., 2001. Turoff, M. and Hiltz, S.R. Computer-Based Delphi Processes, in M. Adler and E. Ziglio, Gazing into the Oracle: The Delphi method and its application to social policy and public health. London, Jessica Kingsley Publishers, 1995, pp. 56-88. Hiltz, S.R. and Turoff, M. Virtual Meetings: Computer Conferencing and Distributed Group Support. In R. Bostrum, S. Kinney, and R. Watson, eds., Computer Augmented Teamwork. New York: Van Nostrand, 1992, 67-85. Starr Roxanne Hiltz, Constructing and Evaluating a Virtual Classroom, in Martin Lea, ed., Contexts of Computer-Mediated Communication. London, Harvester Wheatsheaf, 1992, 188- 208. Hiltz, Starr Roxanne, The Virtual Classroom: Software for collaborative learning. In E. Barrett, ed., Sociomedia: Multimedia Hypermedia, and the Social Construction of Knowledge. Cambridge MA, MIT Press, 1992, pp. 347-368. 1991 Turoff, M., S.R. Hiltz and M. Mills, "Telecomputing: Organizational Impacts," Advances in Social Science and Computers, Vol. 2, (Stuart Nagel and David Garson, eds.), JAI Press, Greenwich, CT. 233- 251. Hiltz, S.R. and Turoff, M. "Structuring Computer-Mediated Communication to Avoid Information Overload," reprint of previously published paper, in D. Marca and G. Bock, eds., Groupware: Software for Computer-Supported Cooperative Work, Washington D.C., IEEE Computer Society Press, 1992, pp. 384-393. Turoff, M., J. Foster, S.R.. Hiltz, and K. Ng, The TEIES Design and Objectives: Computer Mediated Communications and Tailorability, Proceedings of the 22 Annual Hawaii International Conference on System Sciences, Volume III, 1989. pp. 403-411. Washington, IEEE Computer Society. Reprinted in Nahouraii and Petry, Object-Oriented Databases, IEEE Computer Society Press, 1990. 1990 Hiltz, S.R., "Evaluating the Virtual Classroom," Chapter in L. Harasim, ed., On-line Education: Perspectives on a New Medium, New York, Praeger/Greenwood. 1978 Hiltz, S.R. "Widowhood: A Roleless Role?" Marriage and Family Review, Volume 1, No. 5. Reprinted in Marvin Sussman, ed., Marriage and the Family, Haworth Press, 1979; in Skolnick and Skolnick, eds, Family in Transition, Little Brown, 1980; Peter J. Stein, ed., Single Life: Unmarried Adults in Social Context, New York: St. Martin's Press, 1981; and Edwards and Demo, Dating Marriage and Divorce, Allyn and Bacon, 1990. S.R. Hiltz and M. Turoff, "More Inequality? An Exploration of the Potential Impacts of EFT on Social Stratification in American Society." Presentation at an NSF Workshop on Electronic Funds Transfer, June 1977. Published in Telecommunications Policy. March 1978. Reprinted in Computers and Banking, Electronic Funds Transfer Systems, Plenum, 1980. 1986 Hiltz, S.R., Teleconferencing: Recent Developments in Computer-Mediated Communication and Other Technologies. Chapter in A.E. Cawkell, ed., The International Handbook of Information Technology and Office Systems, North Holland. 1982 Hiltz, S.R. Experiments and Experiences with Computerized Conferencing, presentation at the Stanford University Office Automation Forum, March, 1980; published in Robert Landau and James Bair, eds., Emerging Office Systems. Norwood, NJ: Ablex, 187-222. M. Turoff and S.R. Hiltz, "Computerized Conferencing: A Review and Statement of Issues", paper presented at a NATO symposium on the Evaluation of Telecommunications Systems, Italy, Sept. 1977. Published in Elton, et. al., Evaluating New Telecommunications Policies, Plenum, 1978. 1979 Turoff, M. and Hiltz, S.R., "Teleconferencing," Encyclopedia of Computer and Information Science (Vol. 13, Marcel Dekker). 1979 Hiltz, S.R., "Operational Trials of the Electronic Information Exchange System: Feedback from the Members." Paper presented at the AAAS, January 1979. Published in the AAAS Symposium Series, Westview Press, 1980. Also published in Telecommunications Policy, June 1979. 1977 Turoff, M. and Hiltz, S.R., "Meeting Through Your Computer," IEEE Spectrum, May 1977, 58-64. Reprinted in William C. House, Electronic Communications Systems, Petricelli Books, 1980. |
| ARTICLES- Refereed Journal Publications |
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Coppola, Nancy W., Hiltz, Starr Roxanne, and Rotter, Naomi. Building Trust in Virtual Teams IEEE Transactions on Professional Communication, 47, 2 (June 2004), 95-104. (Received the 2005 Rudolph J. Joenk Jr. Award for best article in IEEE Transactions on Professional Communication.) Wellman, B. and Hiltz, S.R. Sociological Rob: How Rob Kling Brought Computing and Sociology Together. Invited paper for a special issue of The Information Society, Spring 2004. Wu, D. and Hiltz, S.R.2004. Predicting learning from asynchronous online discussions. JALN 8, 2 (April), 139- 152. Benbunan-Fich, R. and Hiltz, S.R. (2003). Mediators of effectiveness of Online Courses. IEEE Transactions on Professional Communication, 46, 4, December, 298- 312. Benbunan-Fich, R.; Hiltz, S.R. and Turoff, M. (2003) "A comparative content-analysis of face-to-face vs. asynchronous group decision making," Decision Support Systems, 34, 457-469. Cho, Y, Im, I., Fjermestad, J. and Hiltz, S.R. (2003) The impact of product category on customer dissatisfaction in cyberspace. Business Process Management Journal, 9, 5 635-651. Cho, Y., Im, I., Fjermestad, J. and Hiltz, S.R. (2003). Impacts of E-services and customer complaints on electronic commerce customer relationship management. J. of Consumer Satisfaction/Dissatisfaction and Consumer Behavior. Cho, Y, Im, I., Fjermestad, J. and Hiltz, S.R. (2003) The impact of product category on customer dissatisfaction in cyberspace. Business Process Management Journal, 9, 5 635-651. Kim, Y., Hiltz, S.R. and Turoff, M. Coordination structures and system restrictiveness in distributed group support systems. Group Decision and Negotiation, 11, 5 ( Sept 2002), 379- 404. (NSF supported). Cho, Yooncheong, Im, Il, Hiltz, S.R., and Fjermestad, J. The effects of post-purchase evaluation factors on online vs. offline customer complaining behavior: Implications for customer loyalty. Advances in Consumer Research, 29 (2002), 318- -. Coppola, N.W., Hiltz, S.R. and Rotter, N. 2002. Becoming a Virtual Professor: Pedagogical Roles and Asynchronous Learning Networks. JMIS, 18, 4 (Spring 2002), 169- 190. Bieber, M., Engelebart, D., Furuta, R., Hiltz, S.R., Noll, J., Preece, J., Stohr, E.A., Turoff, M. and Van de Walle, B., "Toward Virtual Community Knowledge Evolution." JMIS, 18, 4 (Spring 2002), 11- 36. Hiltz, S.R. and Turoff, M. What Makes Learning Networks Effective? Communications of the ACM, 45, 2 (April 2002), 56-59. Fjermestad, J. and Hiltz, S.R. Group support systems: A descriptive evaluation of case and field studies. J. of Management Information Systems, 17, 3 (Winter 2000), 112-157. Deek, Fadi, McHugh, James A. and Hiltz, Starr Roxanne. Methodology and technology for learning programming. J. of Systems & Information Technology, 4 (1), July 2000, 25- 37. Hiltz, S.R., Benbunan-Fich, R., Coppola, N., Rotter, N., and Turoff, M. Measuring the Importance of Collaborative Learning for the Effectiveness of ALN: A Multi-Measure, Multi-Method Approach. JALN 4, 2 , 2000. (http://www.aln.org/alnweb/journal/jaln-vol4issue2-3.htm) Benbunan-Fich, R. and Hiltz, S.R. Effects of Asynchronous Learning Networks: A Field Experiment. Journal of Group Decision and Negotiation, 8, 1999. Deek, F.P., Hiltz, S.R., Kimmel, H. and Rotter, N. Cognitive assessment of students' problem solving and program development skills. J. of Engineering Education, July 1999, 317- 326. Benbunan Fich, R. and Hiltz, Starr Roxanne. Educational Applications of CMCS: Solving Case Studies through Asynchronous Learning Networks. JCMC 4 (3) March 1999 (an online journal). http://www.ascusc.org/jcmc/vol4/issue3/benbunan-fich.html) Fjermestad, J. and Hiltz, S.R. An assessment of group support systems experimental research: Methodology and Results. Journal of Management Information Systems (JMIS) 15, 3 (Winter 1998-99), 7- 150. Ocker, R., Fjermestad, J., Hiltz, S.R., and Johnson, K. Effects of Four Modes of Group Communication on the Outcomes of Software Requirements Determination. Journal of Management Information Systems, Summer 1998, 15,1,99-118. Turoff, M. and Hiltz, S.R. "Superconnectivity." CACM, July 1998, p. 116. Hiltz, S.R. and Wellman, B. Asynchronous Learning Networks as Virtual Communities. Communications of the ACM, Sept. 1997, 44-49. Hiltz, S.R. Impacts of college-level courses via Asynchronous Learning Networks: Some Preliminary Results. JALN (Journal of Asynchronous Learning Networks, a new, online journal), Volume 1 number 2, Spring 1997. Ocker, R., Hiltz, S.R., Turoff, M. and Fjermestad, J., "The effects of distributed group support and process structuring on software requirements development teams: Results on creativity and quality," Journal of Management Information Systems, 12,3 (Winter 1995-1996). Turoff, M. and Hiltz, S.R. Software design and the future of the Virtual Classroom. J. of Information Technology for Teacher Education, 4, 2 (1995), 197- 215. Starr Roxanne Hiltz, Correlates of Learning in a Virtual Classroom, International Journal of Man Machine Systems, 39 (1993), 71-98. Turoff, M., S. R. Hiltz, A. N. F. Bahgat, and Ajaz Rana. Distributed Group Support Systems, MIS Quarterly; December 1993, 399-417. Hiltz, S. R., and M. Turoff, Computer Networking Among Executives: A Case Study. (revised and expanded version of a 1991 conference paper.) J. Organizational Computing, 1 (4), 1991, pp. 357-376. Hiltz, S. R., K. Johnson, and M. Turoff, (1991). Group Decision Support: The Effects of Designated Human Leaders and Statistical Feedback in Computerized Conferences, Journal of Management Information Systems, 8, 2 (81-108). 1991 Hiltz, Holmes, Dufner and Poole, "Distributed Group Support Systems: Social Dynamics and Design Dilemmas," Journal of Organizational Computing, 2,1, 135-159. 1990 Hiltz, S.R. and Johnson, K., User satisfaction with computer-mediated communication systems. Management Science, 36, 6 (June 1990), 739-764. 1989 S.R. Hiltz, M. Turoff, and K. Johnson, Experiments in Group Decision Making, 3: Disinhibition, Deindividuation, and Group Process in Pen Name and Real Name Computer Conferences, Decision Support Systems, 5, 217-232. 1989 Hiltz, S.R. and Meinke, R., "Teaching Sociology in a Virtual Classroom," Teaching Sociology, 17, 431-446. 1989 Hiltz, S.R. and Johnson, K., "Measuring Acceptance of Computer- Mediated Communication Systems," Journal of the American Society for Information Science, 40, 6: 386-397. 1988 Hiltz, S.R. , Productivity enhancement from computer-mediated communication: A Systems Contingency Approach. Communications of the ACM, 31, 12 (December), 1438-1454. 1986 Hiltz, S.R., Turoff, M., and Johnson, K.J. "Experiments in Group Communication via Computer, 1: Face-to-Face vs. Computer Conferences." Human Communication Research, 13,2 (Winter), 225-252. 1986 "The Virtual Classroom: Using Computer-Mediated Communication for University Teaching." J. of Communication, 36,2 (Spring): 95-104 1985 Hiltz, S.R. and Turoff, M., Structuring Computer-Mediated Communication Systems to Avoid Information Overload. Communications of the ACM, 28,7 (July): 680-689. 1982 Turoff, M. and Hiltz, S.R., Computer Support for Group versus Individual Decisions. IEEE Transactions on Communications, Com-30,1 (January): 82-90. 1982 Hiltz, S.R., The Impact of a Computerized Conferencing System on the Productivity of Scientific Research Communities. Behavior and Information Technology, Vol. 1, No. 2: 185-195. 1982 Turoff, M. and Hiltz, S.R., The Electronic Journal: A Progress Report, invited paper presented to the Association of American Publishers, New York, September 1979; published in the Journal of the American Society for Information Science, 33,4 (July):195-202. 1981 Hiltz, S.R. and M. Turoff, "The Evolution of User Behavior in a Computerized Conferencing System", Communications of the ACM, 24, 11 (Nov. 1981), 739-751. 1978 Hiltz, S.R. The Human Element in Computerized Conferencing Systems, Computer Networks, 2, 421-428. 1978 "Using Computerized Conferencing to Conduct Opinion Research." Paper presented at the annual meeting of the American Association for Public Opinion Research, Roanoke, Virginia, June 1978. Revised version published in Public Opinion Quarterly, Winter 1979. 1977 "The Impact of a New Communications Medium Upon Scientific Research Specialties," presented at AAAS, Denver, February, published in Journal of Research-Communication Studies, 1, 111-124 (1978). Excerpted in Hartley, The Psychology of Written Communication, Kogan Page, 1980. 1975 "Helping Widows: Group Discussions as a Therapeutic Technique," The Family Coordinator, Vol. 24, No. 3 (July), 331-336. 1971 "Black and White in the Consumer Financial System," American Journal of Sociology, Volume 76, Number 6. 1971"Why Black Families Own Less Life Insurance," The Journal of Risk and Insurance, Volume XXXVIII, Number 2 (June 1971) |
| REFEREED CONFERENCE PROCEEDINGS |
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Wang, Y., Li, Z., Turoff, M., Hiltz, S.R., and Yao, X. Using Delphi Method to Enhance Collaboration in Semi-Virtual Learning Communities. Paper accepted for Human-Computer Interaction International, Las Vegas, July 2005. Wong-Bushby, I., Hiltz, S.R., Bieber, M., Passerini, K., Rotter, N.,, and Swan, K. (2005). Using content and Process scaffolds to support collaborative discourse in asynchronous learning networks. Proceedings of the Hawaii Int. Conf., on Systems Sciences. Washington, DC, IEEE Computer Society, CD Rom. Jones, Q., Hiltz, S.R., and Grandhi, S. (2004). Supporting Initial Face-to-Face Meetings Using Mechanisms for Planned Progressive Revelations of Identity Information Proceedings, UBICOMP. Turoff, M., Hiltz, S. R., Li, Z., Wang, Y., Cho, H., Yao, X., Online Collaborative Learning Enhancement through the Delphi Method, Proceedings of the OZCHI 2004 Conference, November 22-24, University of Wollongong, Australia (CD Rom). Saltz, J., Hiltz, S.R., Passerini, K. and Turoff, M. (2004). Student Social Graphs: Visualizing a student's online social network. Proceedings, CSCW '04. Dwyer, C., Zhang, Y., and Hiltz, S.R. (2004). Using Web Analytics to Measure the Activity in a Research-Oriented Online Community. Paper accepted for AMCIS, 2004. Saltz, J.S., Hiltz, S.R., and Passerini, K. (2004). Measuring Student Participation in a Web-based Environment: A Framework for Developing New Tools. Paper accepted for AMCIS, 2004. Shen, J.,, Cheng, K.E., Bieber, M., and Hiltz, S.R. Traditional In-class Examination vs. Collaborative Online Examination in Asynchronous Learning Networks: Field Evaluation Results. Paper accepted for AMCIS, 2004; nominated by minitrack chair as "best paper." Saltz, J., Hiltz, S.R., Passerini, K. and Turoff, M. (2004). Student Social Graphs: Visualizing a student's online social network. Accepted for CSCW '04. Wu, D., Bieber, M., Hiltz, S.R. and Han, H.J. (2004). Constructivist learning with participatory examinations. Proceedings of the Hawaii Int. Conf. on Systems Science. Washington, D.C., IEEE Computer Society, CD Rom. ( nominated for "best paper.") Hiltz, S.R., Alavi, M., and Dufner, D. (2004). Asynchronous learning Networks: Priorities for software Development. Extended abstract for special interest group, CHI 2004, Vienna Austria, April. Wu,D. and Hiltz, S.R. (2003). Online discussion and perceived learning. Proceedings of the Americas Conference on Information Systems, Tampa, August. Yi Zhang and Starr Roxanne Hiltz, (2003). Factors that Influence Online Relationship Development in a Knowledge Sharing Community. Proceedings of the Americas Conference on Information Systems, Tampa, August. Wang, Y., Li, Z., Turoff, M. and Hiltz, S.R. (2003). Using a social decision support system toolkit to evaluate achieved course objectives. Proceedings of the Americas Conference on Information Systems, Tampa, August. (Nominated as a "best paper.") Kim, E., Hiltz, S.R., Scher, J., and Turoff, M. (2003). Multimedia diversification of the ALN learning environment. Proceedings of the Americas Conference on Information Systems, Tampa, August. Spencer, David and Hiltz, Starr Roxanne. "A Field Study of Use of Synchronous Chat in Online Courses." Paper accepted for "Technology Supported Learning" mini-track, Hawaii International Conference on System Sciences, January 2003. DeFranco-Tommarello, J., Deek, F., Hiltz, R., Keenan, J.P. and Perez, C. "Collaborative software development: experimental results." Proceedings, Hawaii International Conference on System Sciences, January 2003 ( CD Rom). Washington, DC: IEEE Computer Society Press. Cho, H.K., Turoff, M. and Hiltz, S.R., "The Impact of Delphi Communication on Small and Medium Sized Asynchronous Groups: Preliminary Results Proceedings, Hawaii International Conference on System Sciences, January 2003 ( CD Rom). Washington, DC: IEEE Computer Society Press. Hiltz, S.R., Han, H.J., and Briller, V. "Public Attitudes towards a National Identity 'Smart Card:' Privacy and Security Concerns." Proceedings, 36th Hawaii International Conference on System Sciences, January 2003 ( CD Rom). Washington, DC: IEEE Computer Society Press. ( Nominated for best paper in the E-government minitrack). Murray Turoff, Starr Roxanne Hiltz, Hee-Kyung Cho, Zheng Li, and Yuanqiong Wang. Social Decision Support Systems (SDSS). Proceedings of the 35th Annual Hawaii International Conference on System Sciences. Washington DC: IEEE Computer Society (CD Rom). Yooncheong Cho, Il Im, Roxanne Hiltz and Jerry Fjermestad, "An analysis of online customer complaints: Implications for web complaint management." . Proceedings of the 35th Hawaii International Conference on System Sciences, 2002. Washington DC, IEEE Computer Society (CDRom). N. Coppola, S. R. Hiltz, and N. Rotter. "Building Trust in Virtual Teams." IPC2001: Proceedings of IEEE Professional Communication Society 2001 International Professional Communication Conference. ( Santa Fe, New Mexico, October 2001) IEEE Computer Society, pp. 353-366. Fich, R.B, and Hiltz, S.R. Correlates of Effectiveness of Learning Networks: The Effects of Course Level, Course Type, and Gender on Outcomes. Proceedings of the 35th Hawaii International Conference on System Sciences, 2002. Washington DC, IEEE Computer Society (CDRom). Bieber, M., Goldman, R., Hiltz, R., et. al. Towards Knowledge-Sharing and Learning in Virtual Professional Communities. . Proceedings of the 35th Hawaii International Conference on System Sciences, 2002. Washington DC, IEEE Computer Society (CDRom). Li, Zheng, Kung-E Cheng, Yuanqiong Wang, Starr R. Hiltz, Murray Turoff, Thurstone's Law of Comparative Judgment for Group Support. Proceedings of the Association for Information Systems (cd Rom), pp. 241-244,August 2001. Zhang, Yi, Bot, Razvan, and Hiltz, Starr Roxanne. Building a Virtual Community for ALN. Proceedings of the Association for Information Systems (cd Rom), pp. 223-226, Boston, August 2001. Cho, Yooncheong, Il Im, Roxanne Hiltz, and Jerry Fjermestad, Cause and Outcomes of Online Customer Complaining Behavior: Implications for Customer Relationahsip Management (CRM). Proceedings of the Association for Information Systems (cd Rom), pp. 900-907 , Boston, August 2001. William Anderson and Starr Roxanne Hiltz, Culturally Heterogeneous vs. Culturally Homogeneous groups in Distributed Group Support Systems: Effects on Group Process and Consensus. Proceedings of the 34th Hawaii International Conference on Systems Sciences, IEEE Computer Society Press, Los Alamitos, CA, (Maui, January 3-6, 2001). Michael Bieber, Douglas Engelbart, Richard Furuta, Starr Roxanne Hiltz, John Noll, Jennifer Preece, Edward Stohr, Murray Turoff, Bartel Van De Walle, "Virtual Community Knowledge Evolution," Proceedings of the 34th Hawaii International Conference on Systems Sciences, IEEE Computer Society Press, Los Alamitos, CA, (Maui, January 3-6, 2001). Nancy Walters Coppola, Starr Roxanne Hiltz, and Naomi Rotter, Becoming a Virtual Professor: Pedagogical Roles and ALN. Proceedings of the 34th Hawaii International Conference on Systems Sciences, IEEE Computer Society Press, Los Alamitos, CA, (Maui, January 3-6, 2001) Raquel Benbunan-Fich, Starr Roxanne Hiltz, and Murray Turoff. A comparative content analysis of face-to-face vs. ALN mediated teamwork. Proceedings of the 34th Hawaii International Conference on Systems Sciences, IEEE Computer Society Press, Los Alamitos, CA, (Maui, January 3-6, 2001). Jia Shen ,Starr Roxanne Hiltz ,Kung-E Cheng, Yooncheong Cho, Michael Bieber. Collaborative Examinations For Asynchronous Learning Networks: Evaluation Results. Proceedings of the 34th Hawaii International Conference on Systems Sciences, IEEE Computer Society Press, Los Alamitos, CA, (Maui, January 3-6, 2001). David Spencer and Starr Roxanne Hiltz. Studies of ALN: An Empirical Assessment Proceedings of the 34th Hawaii International Conference on Systems Sciences, IEEE Computer Society Press, Los Alamitos, CA, (Maui, January 3-6, 2001, CD rom). Fjermestad, J., and Hiltz, S.R. (2000). Case and Field Studies of Group Support Systems: An Empirical Assessment. Washington, DC: IEEE Press, Proceedings of the Hawaii Int. Conf. On System Sciences, Maui Hawaii, January 2000. (Nominated for "Best Paper"). Fjermestad, J. and Hiltz, S.R. (1999). An Assessment of Group Support Systems Research: Results. Proceedings, Thirty-Second Hawaii International Conference on System Sciences (HICSS-32; IEEE Computer Society, CD ROM). Turoff, M., Hiltz, S.R., Bieber, M., Rana, A., and Fjermestad, J. (1999). Collaborative Discourse Structures in Computer Mediated Group Communications. "Persistent Conversation: Discourse as Document" minitrack in the Digital Documents Track of the Thirty-Second Hawaii International Conference on System Sciences (HICSS-32; IEEE Computer Society, CD ROM). Benbunan-Fich, R. and Hiltz, S.R. Learning Effects of Asynchronous GSS: A comparison of groups and individuals solving ethical case scenarios. HICSS 98. Fjermestad, J. and Hiltz, S.R. Meta-Analyses of the Effects of Mode of Communication on Group Decision Making. HICSS 1998. Kim, Y.J., Hiltz, S.R., and Turoff, M. A Coordination Structure in Distributed Group Support Systems: A Study of System Restrictiveness with Coordination Mode and Leadership. HICSS 1998. Hiltz, S.R. and Benbunan-Fich, R. Evaluating the Importance of Collaborative Learning in ALN's. Proceedings, IEEE Frontiers in Education Conference, Pittsburgh, October 1997 (cd rom and print). Deek, F. P., McHugh, J. A., Hiltz, S. R., Rotter, N., & Kimmel, H. (1997). On the Evaluation of a problem Solving and Program Development Environment. Presented at the ASEE/IEEE Conference, "Frontiers in Education", November, 1997. Rana, A.R., Turoff, M. and Hiltz, S.R., "Task and Technology Interaction (TTI): A Theory of Technological Support for Group Tasks. Proceedings, Hawaii International Conference on Systems Sciences, Vol. II, 66-75, Jan. 1997. Fjermestad, J. and Hiltz, S.R., "Experimental Studies of Group Decision Support systems: An Assessment of Variables Studied and Methodology," Proceedings, Hawaii International Conference on Systems Sciences, Vol. II, 45-65, Jan. 1997 (nominated for "best paper" by the Group Support Systems mini-track). Ocker, R., Fjermestad, J., Hiltz, S.R. and Turoff, M. An exploratory comparison of four modes of communication for determining requirements: Results on creativity, quality and satisfaction," Proceedings, HICSS '97 Vol. II, 568-577. Ocker, R., Hiltz, S.R., Turoff, M., and Fjermestad, J., "Computer support for asynchronous software design teams: Experimental results on creativity and quality." Proceedings of the 28th Annual Hawaii International Conference on System Sciences, Vol. IV, pp. 4-13. Los Alamitos, CA: IEEE Computer Society Press, 1995. Worrell, W., Hiltz, S.R., Turoff, M. and Fjermestad, J. "An experiment in collaborative learning using a game and a computer-mediated conference in accounting courses." Proceedings of the 28th Annual Hawaii International Conference on System Sciences, Vol. IV, pp. 63-71. Los Alamitos, CA: IEEE Computer Society Press, 1995. Fjermestad, J., Hiltz, S.R., Turoff, M., et. al., "Group strategic decision making: Asynchronous GSS using structured conflict and consensus approaches." Proceedings of the 28th Annual Hawaii International Conference on System Sciences, Vol. IV, pp. 222-231. Los Alamitos, CA: IEEE Computer Society Press, 1995. Hiltz, S.R. Teaching in a Virtual Classroom, invited paper, Proceedings, ICCAI '95, Hsinchu, Taiwan, March 1995. Dufner, D., Hiltz, S.R., Johnson, K., and Czech, R., Distributed group support: the effects of voting tools on group perceptions of media richness. Group Decision and Negotiation, Special issue on Distributed Communication Systems, 1995. Dufner, D., Hiltz, S.R. and Turoff, M. (1994). Distributed Group Support: A preliminary analysis of the effects of the use of voting tools and sequential procedures. Proceedings, Hawaii Int. Conf. on System Sciences, sessions on Distributed Support Systems, Vol. IV, 114-123. Washington, DC, IEEE Computer Society Press. Fjermestad, J., Hiltz, S.R., and Turoff, M. (1993). An Integrated Framework for the Study of Group Decision Support Systems. Proceedings of the Hawaii International Conference on System Sciences, 1993, Vol. IV, pp. 179-188. Hsu, Enrico Y.P., Hiltz, S.R., and Turoff, M. (1992). Computer-Mediated Conferencing System as Applied to a Business Curriculum: A Research Update. In V.S. Jacob and H.Pirkul, eds., The Impact of Information Technology on Business Schools: Research, Teaching and Administration, Proceedings of the 20th Annual North American Conference of the International Business School Computer Users Group, pp. 214- 227. Awarded "Best Paper- Teaching." 1991 Hiltz and Turoff, "Computer Networking Among Executives: A Case Study. In J.F. Nunamaker, Jr., and R.H. Sprague, Jr., eds., Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences, Washington, D.C., IEEE Computer Society Press. 1991 Hsu, Enrico Y.P. and Hiltz, S.R., "Management Gaming on a Computer Mediated Conferencing System: A Case of Collaborative Learning through Computer Conferencing," in J.F. Nunamaker, Jr., and R.H. Sprague, Jr., eds., Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences, Washington, D.C., IEEE Computer Society Press, Vol. IV, 367-371 1991 Dufner, D. and Hiltz, S.R., "Distributed Group Support Systems: Experimental Design and Pilot Study," in J.F. Nunamaker, Jr., and R.H. Sprague, Jr., eds., Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences, Washington, D.C., IEEE Computer Society Press, Vol. IV., 386-393. 1991 M. Turoff, U. Rao and S.R. Hiltz, "Collaborative Hypertext in Computer-Mediated Communications," in J.F. Nunamaker, Jr., and R.H. Sprague, Jr., eds., Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences, Washington, D.C., IEEE Computer Society Press, Vol. IV, 357-366. 1990 Hiltz, Ringsted and Shapiro, "Collaborative Teaching in a Virtual Classroom," Proceedings, Third Guelph Symposium on Computer-Mediated Communication, Guelph Ontario Canada, May 1990. 1989 Hiltz, S.R., Computer-Mediated Communication Systems: Dropouts vs. Users, Proceedings of the XI World Computer Congress, San Francisco, August. 1988 Hiltz, S.R. Collaborative Learning in a Virtual Classroom, CSCW 88: Proceedings of the Conference on Computer-Supported Cooperative Work, Sept 26-28 1988, Portland Oregon, 282-290. 1989 M. Turoff, J. Foster, S.R. Hiltz, and K. Ng, "The TEIES Design and Objectives: Computer Mediated Communications and Tailorability," Proceedings of the 22 Annual Hawaii International Conference on System Sciences, Vol. III, 403-411. Washington, IEEE Computer Society. Reprinted in Nahouraii and Petry, Object-Oriented Databases, IEEE Computer Society Press, 1990. 1988 Turoff, M. and Hiltz, S.R. Computer-Mediated Communications and Developing Countries. Invited plenary address, International Informatics Access '87, Dallas, Texas, March. Published in Telematics & Informatics, 5,4. 1986 Hiltz, S.R. and Kerr, E.B., Learning modes and subsequent use of computer-mediated communication systems. (With Elaine Kerr). Paper presented at ACM SIGCHI (Computer-Human Interaction) conference, 1986. Published in Proceedings- Human Factors in Computing Systems, M. Mantei and P. Orbeton, eds., New York: Association for Computing Machinery, pp. 149- 155. 1986 Turoff, M. and Hiltz, S.R., Remote Learning: Technologies and Opportunities. Proceedings, World Conference on Continuing Engineering Education, Vol. II, 754-764. New York: IEEE. 1985 Disinhibition, Deindividuation, and Group Process in Computer Conferences: A Controlled Experiment Comparing Pen Name and Real Name Conferences in a Large Corporation. With Murray Turoff and Kenneth Johnson. Paper presented at the 1985 meeting of the International Communication Association, Honolulu, Hawaii. 1984 Hiltz, S.R., Johnson, K. and Turoff, M., "The Effects of Human Leadership and Computer Feedback on the Quality of Group Problem Solving Via Computer". Paper presented at the International Communication Assn., San Francisco, May. 1984 Hiltz, S.R. and Kerr, E.B., "Electronic Communities", Paper presented at AAAS. 1984 Turoff, M., Hiltz, S.R., and Mills, M., Telecomputing: Impacts on the Office. With Murray Turoff and Miriam Mills. Paper presented at the IEEE First International Conference on Office Automation, New Orleans, December; published in Proceedings. (Robert W. Taylor, ed., Proceedings IEEE First International Conference on Office Automation. Silver Spring, Maryland: IEEE Computer Society Press: 165- 172). 1983 Hiltz, S.R. and Turoff, M., Avoiding Information Overload in the Electronic Office", Proceedings of the Seventeenth International Conference on System Sciences, Honolulu, IEEE Press. 1983 Hiltz, S.R. and Turoff, M., Working at Home or Living in the Office?, IFIP, Paris, published in Proceedings. (R.E.A. Mason, Ed., Information Processing '83. Amsterdam: North Holland: 719- 725). 1982 Hiltz, S.R., Kerr, E.B., and Turoff, M. Controversies in the Design of Computer-Mediated Communication Systems: A Delphi Study". Proceedings of the Conference on Human Factors in Computer Systems, Gaithersburg, Md., March. 1982 Turoff, M. and Hiltz, S.R., Office Augmentation Systems: The Case for Evolutionary Design. Proceedings of the Fifteenth Hawaii International Conference on System Sciences, IEEE Press, 737-749. 1982 Hiltz, S.R., The Impact of a Computerized Conferencing System on Use of Other Communications Modes, proceedings of the ICCC, London, September. 1981 Hiltz, Turoff, and Johnson, The Effect of Structure, Task, and Individual Attributes on Consensus in Computerized Conferences. Paper presented at the IFIP Conference on Computer Message Systems, Ottawa Canada, March. Published in R.P. Uhlig, ed., Computer Message Systems. Amsterdam: North Holland. 1981 Hiltz, S.R. and Kerr, E.B., Cognitive Impacts of Computer-Mediated Communication Systems Upon Individuals. Proccedings, ASIS, Washington, October. 1981 "Human Diversity and the Choice of Interface: A Design Challenge". Proceedings of ACM-SIGSOC Joint Conference on Easier and More Productive Use of Computer Systems, University of Michigan. 1980 Hiltz, S.R., "Structuring Communications for the Office of the Future". With Murray Turoff. Paper for the NCC Office Automation Conference, Atlanta, March, 1980. Published in proceedings. 1980 "Electronic Mail and Teleconferencing: Information or Communication?" With Charlton Price and Murray Turoff. Paper presented at ASLIB Conference, Brussels, March; published in proceedings. 1980 "The Process of Communication in Face to Face vs. Computerized Conferences: A Controlled Experiment Using Bales Interaction Process Analysis." With Kenneth Johnson and Anne Marie Rabke. Paper presented at the Association for Computational Linguistics, Philadelphia, June. Published in Proceedings. 1980 "Equality, Dominance, and Group Decision Making: Results of a Controlled Experiment on Face to Face vs. Computer Mediated Discussions". Paper presented at the ICCC, Atlanta, fall 1980, and published in the Proceedings. 1980 "The System is as the User Group Does". Paper presented at ASIS, Fall 1980, published in Proceedings. 1979 "Applications of Computerized Conferencing to the Disadvantaged: Preliminary Results of Field Trials With Handicapped Children." With Elaine Kerr, James Whitescarver and Susan Prince. Paper presented at the 1979 ASIS meetings. Published in Proceedings. 1979 "Computer Based Communication-Information Systems: Cheapest and Fastest Route to Office Automation?" With Murray Turoff. Paper presented at Teleinformatics 1979, Paris, June. Published in Proceedings. 1978 "Social and Psychological Aspects of Teleconferencing." presented at AAAS panel on "Research Reporting with Tomorrow's TV and Computer Graphics," Washington, D.C., February 1978. Published as "Teleconferencing by Computer," Journal of Communication, summer 1978. 1978 "The Wired World of the Office of the Future: Applications and Impacts of Computerized Conferencing in the Multi-National Organization," with Murray Turoff. Paper presented at the International Conference on Computer Communications, Kyoto, Japan, September 1978; Published in Proceedings. 1978 "Computerized Conferencing in Problem Solving and Decision Making," with Julian Scher and Murray Turoff. Paper presented at ASIS, Fall 1978. Published in Proceedings. 1978 "User Behavior Patterns in the Electronic Information Exchange System," with Murray Turoff. Published in the Proceedings of the ACM. 1977 "The Human Machine Interface in a Computerized Conferencing Environment," with James Whitescarver and Murray Turoff. Paper presented at the International Conference on Man, Systems and Cybernetics, IEEE, Washington, September. Published in Proceedings, 145-157. 1976 "Computer Conferencing: Assessing the Social Impact of a New Communications Medium," Technological Forecasting and Social Change, May 1977, 225-238; reprinted in Ekistics, March-April 1978. Paper presented at the American Sociological Association session on "Social Consequences of Science and Technology," New York, September 1976. 1976 "A Social Scientist Looks at Computer Conferencing," Paper presented at the Third International Conference on Computer Communication, Toronto, August. Published in Proceedings of the Conference, P.K. Verma, ed., 203-207. |
| NON-REFEREED PUBLICATIONS and Conference Papers that were Refereed but not Published |
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MONOGRAPHS (selected) 1967 Opinion Survey on the Human Factors Bibliographic Studies, U.S. Army Technical Note 4 - 67, U.S. Army Human Engineering Laboratories, April 1967. 1969 The Consumer Financial System: A Mechanism of Inequality, Ph. D. Dissertation, Columbia U., available from University Microfilms. 1975 Communications and Group Decision Making: Experimental Evidence on the Potential Impact of Computer Conferencing, a report to the National Science Foundation of work completed under grant DCR-01306, September 1975. Available as Research Report #2, Computerized Conferencing and Communications Center, New Jersey Institute of Technology. 1977 Human Communications via Computers: Research Options and Imperatives, (co-authored with six others). Final report to the National Science Foundation. 1978 Replicating Bales Problem Solving Experiments on a Computerized Conference: A Pilot Study. (with Kenneth Johnson and Gail Agle). Research Report #8, CCCC, NJIT. 1978 Development and Field Testing of an Electronic Information Exchange System: Final Report on the EIES Development Project. (with Murray Turoff). Research Report #9, CCCC, NJIT. 1980 Face to Face vs. Computerized Conferences: a Controlled Experiment, (with Kenneth Johnson, Charles Aronovitch, and Murray *Turoff). Newark N.J., Computerized Conferencing and Communications Center Research Report #12 1981 The Effects of a Computerized Conferencing System On Scientific Research Communities, NJIT CCCC Res. Rep. No. 15. Final Report to the National Science Foundation. 1981 Studies of Computer Mediated Communication Systems: A Synthesis of the Findings. Final Report to the National Science Foundation; NJIT CCCC Res. Rep. No. 16. (With Elaine Kerr and many contributors). 1982 The Effects of Formal Human Leadership and Computer-Mediated Decision Aids on Group Problem Solving Via Computer: A Controlled Experiment. With Murray Turoff and Kenneth Johnson. NJIT-CCCC Research Report No. 18. 1985 Mode of Communication and the "Risky Shift": Controlled Experiments with Computerized Conferencing and Anonymity in a Large Corporation. With Kenneth Johnson and Murray Turoff. NJIT-CCCC Research Report No. 21. 1985 A Multi-System Cross-National Study of Determinants of Acceptance of Computer-Mediated Communication Systems. With Elaine Kerr. NJIT-CCCC Research Report No. 22. 1986 The Virtual Classroom: Building the Foundations. Research Report 23, NJIT-CCCC. 1986 Turoff, M. and Hiltz, S.R. EIES 2.0.1 Users Manual. 1986 Co-author (with six others), Tailorable Electronic Information Exchange System (TEIES) CMC System Design Specification. IBM-NJIT Joint Study. 1986 Hiltz, S.R. Branching Capabilities in Conferences: A Manual and Functional Specifications. NJIT-CCCC Technical Report 86-1. 1988 Learning in a Virtual Classroom. Research Report 25, Computerized Conferencing and Communications Center, NJIT. 1988 Teaching in a Virtual Classroom. Research Report 26, Computerized Conferencing and Communications Center. |
| Unrefereed Articles and Conference Presentations (partial list) |
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Keynote address: Building Learning Communities in Online Courses. IADRIS International Conference on Web-Based Communities, the Algarve, Portugal, 23- 25 February 2005. Hiltz, S.R. and Turoff, M. Online Communities: Supporting Collaborative Knowledge Exchange . Public Lecture, Sponsored by the Ministry of Civil Defence and Emergency Management, (Federal Govt of New Zealand), Wellington NZ, October 29 2004 Coppola, N, Hiltz, S.R. and Rotter, N. The Effective Digital Socrates: Developing Trust in Virtual Learning Communities. Presentation at the Seventh Sloan-C International Conference on Online Learning: Emerging Standards of Excellence in Asynchronous Learning Networks. Orlando, Fl, November 2001. Benbunan-Fich, R. and Hiltz, S.R. The Importance of Collaborative Learning in ALN: Results of Student Surveys and a Field Experiment. Third International Conference on Asynchronous Learning Networks, New York, November 1997. Hiltz, S.R. and Turoff, M. A tutorial on Computer- Supported Cooperative Learning (refereed), CSCW '94, North Carolina; CSCW '96, Boston Rao,G.R., Suresh, B.A., Turoff, M., and Hiltz, S.R. "Issues in the development of a computer-mediated communication system framework for collaborative medical decision making," Proceedings of the IEEE-EMBS, 17th annual conference, Baltimore MD October 1994. Hiltz, S.R. and Turoff, M. Virtual Classroom Plus Video: Technology for educational excellence. Proceedings, Educational Multimedia and Hypermedia 1994, 26- 37. 1993 M. Turoff and S.R. Hiltz, A Normative View of Networking Applications. Invited paper, Workshop on Rights and Responsibilities of Participants in Networked Communities, Washington DC, February; published in Proceedings. Computer Science and Telecommunications Board, National Research Council, Washington DC. 1993 S.R. Hiltz and M. Turoff. Linking a Learning Community: The Virtual Classroom/Video Combination. Invited paper, National Defense University, MacLean, VA. 1990 S.R. Hiltz, Collaborative Learning: The Virtual Classroom Approach, T.H.E. (Technology in Higher Education) Journal, June, p. 59-65. 1985 Getting Started with Conferencing. With Murray Turoff. EDP Analyzer, August. Turoff, M., and S. R. Hiltz, On Electronic Publishing, Computer Compacts, Volume 1, Number 4, August/September 1983. 1984 The Virtual Classroom: Initial Explorations of the Use of Computer-Mediated Communication as an Interactive Learning Space. Paper presented at the ACM computer science meetings, Philadelphia. 1983 "Viewing Computer Systems within a Social Context", invited paper for IFIP, Paris, September 1983, published in Proceedings. (R.E.A. Mason, Ed., Information Processing '83. Amsterdam: North Holland: 647- 655). 1983 "Viewing Computer Systems within a Social Context", invited paper for IFIP, Paris, September 1983, published in Proceedings. (R.E.A. Mason, Ed., Information Processing '83. Amsterdam: North Holland: 647- 655). 1982 "Using a Computerized Conferencing System as a Laboratory Tool". With Murray Turoff, Kenneth Johnson, and Charles Aronovitch. SIGSOC Bulletin, 13,4: 5-9. 1982 "Using a Computerized Conferencing System as a Laboratory Tool". With Murray Turoff, Kenneth Johnson, and Charles Aronovitch. SIGSOC Bulletin, 13,4: 5-9. 1981 "The Quality of Group Decision Making in Face-to-Face vs. Computerized Conferences." With Kenneth Johnson and Murray Turoff. Presented at the American Sociological Assn., Toronto, August. 1981 "Exploring the Future of Human Communication Via Computer". With Murray Turoff. Technology and Society, Vol. 1, No. 1 1980 "International Potentials of Computerized Conferencing". With Murray Turoff. Paper published in Proceedings of a conference on Teleconferencing and Interactive Media, edited by Lorne A. Parker and Christine H. Olgren, University of Wisconsin, pp. 441-456. 1980 "International Potentials of Computerized Conferencing". With Murray Turoff. Paper published in Proceedings of a conference on Teleconferencing and Interactive Media, edited by Lorne A. Parker and Christine H. Olgren, University of Wisconsin, pp. 441-456. 1979 "Electronic Information Exchange and Its Impact on Libraries." With Murray Turoff. Invited paper, conference on the Role of the Library in an Educational Society, University of Illinois, April. Published in Proceedings. 1978 "Controlled Experiments with Computerized Conferencing: Results of a Pilot Study." Bulletin of the American Society for Information Science, June 1978. 1977 "Computerized Conferencing: Corporate Impacts and Applications", with Murray Turoff. Abstracted in Journal of the Union of Transnational Associations, 10, 437-439. 1974 "Evaluating a Pilot Social Service Project for Widows: A Chronicle of Research Problems," Journal of Sociology and Social Welfare, Summer 1974. 1971 "The Working Wife: Impact on the Life Insurance Industry," CLU Journal, Volume XXV, Number 2(April 1971) 1964 "Industrialization and Social Change," Columbia Graduate Sociology Journal, Fall 1964. TV Featured in "Net Learning," a two hour PBS special, 1998. "Computers and Society" course broadcast regularly on CTN, a New Jersey Educational Cable Television Network, in late 1990s Featured in "Bridges to Learning," produced by the Corporation for Public Broadcasting and broadcast on PBS stations, late 1980's. Featured in "Minerva's Machine: Women and Computing," produced by ACM and broadcast on PBS stations (1996). |
| PRESENTATIONS AT PROFESSIONAL MEETINGS AND PUBLIC ADDRESSES |
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Over 200 presentations have been made. A partial list includes: "What Makes Virtual Teams Successful? Presented at conference on: "The Future of Mobile Technology," CODE, Auckland NZ, October 12 2004 Research on Asynchronous Learning Networks: What We Know and What We Need To Know, Penn State, April 2004 Hiltz, S.R. and Turoff, M. Research on ALN Effectiveness: What we know and what we need to know SUNY Learning Network TLT workshop, Saratoga Springs NY, Nov. 23-24, 2003. Hiltz, S.R. and Turoff, M. A Workshop on ALN Evaluation Methods. Tutorial/workshop at the Seventh Sloan-C International Conference on Online Learning: Emerging Standards of Excellence in Asynchronous Learning Networks. Orlando, Fl, November 2001. "So you want to be a virtual professor?" Starr Roxanne Hiltz and Murray Turoff, RPI, February 2001. The Impact of Technology on Teaching and Learning, Hechinger Institute on Education and the Media, Columbia U., Sept. 25, 1999. S.R. Hiltz and M. Turoff, "Online Courses as Effective Learning Environments," Lecture series on the Internet and Society, U. of Maryland, College Park MD., October 1999. The Importance of Collaborative Learning for the Effectiveness of Online Courses. For: Virtual Higher Education? Critical Perspectives, New York Academy of Sciences, Hunter College, New York, October, 1999 S. R. Hiltz, Online Courses as Effective Learning Environments or "Digital Diploma Mills": The Importance of Collaborative Learning. Keynote Address, Telelearning '99, Montreal Canada November 1999. Open University of Israel, Tel Aviv, three day seminar, with M. Turoff, March 1999. S.R. Hiltz, Invited Address, WebNet 98 (Orlando Florida, November)- "Collaborative Learning in Asynchronous Learning Networks: Building Learning Communities." Published in proceedings. Turoff, M. and Hiltz, S.R. "Asynchronous Learning Networks: The Theory and Practice of Collaborative Learning Online," full day tutorial presented at CSCW '96, Boston, November 1996. 1996- "The Virtual Classroom : Teaching and Learning via Asynchronous Computer Networks," presented at Australian Defence Force Academy, U. of New South Wales, Canberra; and U. of Canberra 1996- "Experiments on Distributed Group Support Systems," presented at U. of Waikato, New Zealand; Australian Defence Force Academy, Canberra, Australia; Australian Graduate School of Management, U. of New South Wales, Sydney, Australia. 1993 The Virtual Classroom. Invited presentations, Stockholm University and University of Linkoping, Sweden, October. 1993 The Virtual Classroom + Video. Invited Presentation, Stein Conference, Drexel University. The Virtual Classroom, invited panel presentation, abstracted in the proceedings of the Twelfth International Conference on Information Systems, p. 405. December 1991, New York, ACM. "Distributed Group Support Systems," Invited Presentation, Stevens U., Fall 1991. "Distributed Group Support Systems: A Progress Report," Invited presentation at NSF workshop on Coordination Theory and Collaboration Technology, Washington DC, July 1992. 1975 "The Potential Social Impact of Some Near Future Developments in Computer Conferencing," Presentation at the Second General Assembly of the World Future Society, June 1975. 1976 Session organizer and presider for "Sociology of the Non-Married," American Sociological Association, September 1976. 1978 "Electronic Networks: The Social Dynamics of a New Communications Medium." Presented at the annual meeting of the American Sociological Association, San Francisco, September 1978. 1979 Panel moderator and session organizer, "Social Impacts of Computerized Conferencing." National Computer Conference, New York, June 1979. 1979 Session organizer, "Computer Based Human Communication," Association for Computing Machinery, Detroit. October. 1979 "Methodologies for Evaluation of the Impact of Human Communication via Computer." Gesellschaft Fur Mathematik Und Datenverarbeitung, Bonn Germany, June. 1979 "Educational Applications of Computer Based Communications Systems", presented at the Futures of Education Conference. World Future Society, Minneapolis, October. 1980 Session organizer, "Computers and Telecommunications: Impacts on Science and Society," American Association for the Advancement of Science. San Francisco. January. 1980 "Human Communication Via Computer," workshop presented at the International Communication Association, Acapulco, May. 1980 Session Organizer and Presenter, "Computer Support for Collective Wisdom," World Future Society, Toronto, July. 1980 Session organizer, "Computers and Society." American Sociological Assn. New York, August. 1980 Session Organizer and Presenter, "The Results of the EIES Operational Trials", American Society for Information Science, Anaheim, October. 1980 "The Impact of Computer Based Communications on Decision Making in the Office of the Future", Presentation at the Diebold Office Automation Workshop, San Antonio, December. 1981 "The Quality of Group Decision Making in Face-to-Face and Computerized Conferences", with Kenneth Johnson and Murray Turoff, paper presented at the American Sociological Assn. 1982 "The Network Nation Revisited" and "Social Networks as Mediators of Social Change", presentations at the World Future Society, Washington DC, July. 1982 Co-Presenter of a three day seminar on Computerized Conferencing, University of Stockholm, August 1983 Half-day seminar for European Economic Community in Munich, Germany 1985 "Computer Networking," invited presentation at a conference entitled "The Silicon Sphere," Milan Italy 1986 "Computer-Mediated Communication: Present and Future." Three day seminar sponsored by the psychology and cybernetics institutes, Soviet Academy of Sciences, Moscow, June. 1986 Collaborative learning in the virtual classroom. Presentation at EDUCOM, Pittsburgh, November. 1986 The evolution of computer-mediated communication systems. (with Murray Turoff). IBM Academic Information Systems Eleventh University Study Conference, Fort Lauderdale, November. 1987 "Collaborative Work in On-line Communities," Invited Closing Address, Second International Conference on Computer-Mediated Communication, Guelph, Canada, June. 1987 "Computer-Mediated Communication and the Integrated Executive Work Station," with Murray Turoff, invited presentation, Jutland Technical Institute, Denmark, September. 1987 "The Virtual Classroom: Architecture and Impacts," invited presentation, Danish Open University, September. 1988 "The Virtual Classroom," invited presentation at ISETA (International Society for Exploring Teaching Alternatives), Chicago, October. 1989 "Distributed Group Support Systems," invited presentation, University of Arizona, May. 1989 "Groupware: The first decade," invited participant/presentor at plenary opening session, Electronic Networking Association, May. 1989 "GDSS: The State of the Art," invited presentation, IFIP Working Group 8.4 on Information Systems, Xerox PARC, Palo Alto, August. 1990 "Teaching Computers and Society in a Virtual Classroom," Tutorial, Conference on Computers and the Quality of Life, Sponsored by ACM SIG-CAS, Washington, September. 1990 "Ethical and Social Issues in Computer-Mediated Communications," invited presentation as part of the GTE Foundation supported series, "Ethical Thinking About Computer and Communications Technology," Pace University, November. 1990 "The Global Campus and the Virtual Classroom," video and audio presentation broadcast to the XV World Conference of the International Council of Distance Education and to 20 locations spread over 14 time zones worldwide, November. 1990 "The Virtual Classroom," invited presentation, 8e Congres Annuel, "L'ordinateur et l'education," Montreal Canada, December. The Virtual Classroom, invited panel presentation, abstracted in the proceedings of the Twelfth International Conference on Information Systems, p. 405. December 1991, New York, ACM. 1993 The Virtual Classroom. Invited presentations, Stockholm University and University of Linkoping, Sweden, October. 1993 The Virtual Classroom + Video. Invited Presentation, Stein Conference, Drexel University. 1994 The Virtual Classroom, invited speaker, Open Learning Agency, Vancouver, Canada; and Conference on Hypertext and Hypermedia in Education, Vancouver, June. 1995 "The Virtual Classroom," the annual "Ernest De Prospo Lecture," School of Communication, Information, and Library Science, Rutgers University, New Brunswick NJ, February 1995. 1995- convocation speaker, American University- Online Communities, past, present and future |
| SELECTED OTHER PROFESSIONAL PRESENTATIONS |
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Special Libraries Association, Washington, D.C. Society for General Systems Research Association of Academic Health Sciences Librarians Syracuse University School of Communication Boston University Butler-Cox Foundation, London Data Processing Management Association American Association for Public Opinion Research, New Jersey Chapter Mass Media Conference, Pan American University, Edinburg, Texas American Management Association, "The Automated Office of the Future" International Data Corporation, Office Automation Conference International Studies Association, Washington IEEE Communications Society, New York Office Technology Research Group George Mason University Gettysburg College Kyoto University, Kyoto, Japan GMD Institute, Bonn, Germany Massachusetts Institute of Technology Oakland University New York University East-West Center, Honolulu, Hawaii University of Hawaii University of Maryland Convocation Speaker, Central New England College University of California, Santa Clara Western Behavioral Sciences Institute Annenberg School of Communications, USC Fuqua School of Business, Duke University Systems Research Institute, IBM T.J. Watson Research Center, IBM Rutgers University Graduate School of Management University of Texas, Austin Open University of Israel |
| GRANTS-- awarded |
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Principal Investigator or Co- Principal Investigator for many grants and contracts, including: Manikopoulos, C. (PI); Jones, Q., Hiltz, S.R. and Tekinay, S., co-PIs. CRI: SmartCampus: A Wireless Mobile Community System for Connecting People-To-People-To-Geographical-Places, NSF-CISE, 785,000 (submitted August 2005; funding pending WebCenter for Learning Networks Effectiveness Research. Starr Roxanne Hiltz, PI; Murray Turoff, Ricki Goldman and Sharon Derry (U. of Wisconsin), Co-PIs. $370,000, Jan. 2001- December 2004. NSF, CISE-ITO, (9732354) PI, "Studies of Distributed Multimedia Support for Group Collaboration via the Web." $190,000, September 1998- August 2002. NJIT team leader/ co-PI, New Jersey Center for Pervasive Information Technology, New Jersey Commission on Science and Technology, joint with Princeton, 2000-2004, approx. $1.2 million. From Virtual Classroom to Virtual University (PI), Sloan Foundation, 1997-2000, $450,000 Project Director, "Video + Virtual Classroom," Sloan Foundation, $718,000, 1993-1996. Principal Investigator, "Coordination in Distributed Group Support Systems", National Science Foundation, Computer Science Directorate, $120,000, 1995-1998. Principal Investigator, "Distributed Group Support Systems," Division of Robotics and Intelligent Systems, National Science Foundation, 1990-1994, $194,000. Project Director, "Tools for the Enhancement and Evaluation of a Virtual Classroom," 1985-1989. Funding was provided in the amount of $700,000 from Annenberg/ Corporation for Public Broadcasting; $115,000 from the state of New Jersey, with IBM as the industrial partner, internal NJIT contributions, and cooperating vendors. Principal Investigator for "Determinants of Acceptance of Computer - Mediated Communication Systems", National Science Foundation, 1982-1985 ($146,000). Co-PI, Tailorable Electronic Information Exchange System, IBM, 1986-1990, $700,000. Principal Investigator for "The Impact of Computerized Conferencing Systems Upon Scientific Research Specialties," 1978 - 1980, Division of Mathematical and Computer Science, National Science Foundation. Co-investigator for "Computerized Conferencing: Development and Experimentation," 1978 - 1982, MCS, NSF. Principal Investigator, "Collecting the Wisdom: A Workshop to Synthesize the Findings of Evaluations of Computer Based Communication Systems", NSF Division of Information Science and Technology, 1980. Project Director, Development and assessment of a microcomputer laboratory for the social sciences, funded by a grant from the New Jersey Dept. of Higher Education to Upsala College, 1984-85 ($73,000). Project Director, Computer Literacy for Discipline-Oriented Faculty, grant to the Center for Information Age Technology, NJIT, 1984-85. |
| SERVICE ACTIVITES |
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PROFESSIONAL SERVICE Co-editor for a special issue of the Journal of Group Decision and Negotiation on "Collaborative Learning via the Internet," 1999. Information Systems Advisory Board, HICSS, 1999- Mini-track co-organizer, "Asynchronous Learning Networks," HICSS 1998- 2003. Member of the computer-mediated communications systems standards working group of ISO/CCITT. Participated in meetings in Den Hague, Netherlands (November 1991) and in Nottingham UK (June 1992). Program Committee, CSCW '92. Reviewed 30 papers and 12 panel proposals for the conference. Editorial Board, J. of Organizational Computing and Electronic Commerce, 1994- Editorial Board, Journal of Asynchronous Learning Networks (JALN) (online) 1999- Editorial Board, Journal of Online Behavior (HTTP://www.behavior.net/JOB/) Reviewing Frequent reviewer of proposals for NSF, and of articles for publications, which have included Science, Communications of the ACM, MISQ, JMIS, Human Communication Research, Organizational Science, Journal of Communication, and Management Science. |