Morgan Benton, Standards 101: A Tutorial for IT Managers, (download a word file), spring 2001, mcbenton@acm.org.

Inder Nandrajog, Simplified Object Access Protocol, (download a word file), spring 2001, inandrajog@yahoo.com.

Joanne Smith, XML, (download a word file), spring 2001, joanne.smith@lmco.com.