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Sections and Chapters

I. Getting Started

This section is intended to provide sufficient information for the student to get started doing actual designs. It introduces a number of general concepts: the factors that are used to measure a design; the design process and the elements that make up a design; how to quickly evaluate a design using Protocol Analysis; and an overview of the ways people index and categorize information.

This section exposes the student to the full range of evaluation considerations from a multidisciplinary perspective. It explores all the factors that make evaluation a challenge and then describes how to use various evaluation methods. This section does not substitute for a book on behavioral research methods but dose explain which methods, discipline oriented theories and findings, and statistical methods are useful in the context of evaluating interactive systems. Included are interviews, focus groups, and questionnaires for providing input to and/or evaluating system designs. Also discussed are the utility and use of controlled experiments and field studies.

This section introduces more depth and detail with respect to design considerations and considerably broadens the range of topics. It focuses on some of the most challenging areas of design, where the designer can exhibit considerable creativity and/or artistic talent.

This section deals with more advanced design considerations in the context of specific applications. It focuses on three application areas that represent major challenges for the design of interactive systems. Finally there is a review of management and policy concerns governing the development and operation of interactive systems in organizations and a review of the evolution of research in this field.

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