ProctorU ------------ --------------------------------------- A. What is a ProctorU 'exam'? There is no ProctorU 'exam'. The exam is in canvas. In this course we will be using ProctorU Review+, NOT ProctorU Live for the proctoring part of the exam. Although for ProctorU Live exams you need to book a slot with ProctorU prior to the exam, such advance booking is not needed with ProctorU Review+. Thus do not send emails to the instructor with contents 'I can't find the exam in ProctorU'. A1. Work-flow to take the exam. Section C.0 of the course web-page will have a pdf document (local copy of a Google doc) indicating the steps. NJIT allows students to take a practice ProctorU Review+ exam. I have no control on the latter though as it is generic for ALL NJIT students and the 'instructor' for that is NJIT. (a) In order to eventually do the exam you need to gain access to canvas using your myUCID credentials (login and password). (b) In order to gain access to the exam in canvas you need to connect to ProctorU by using a preinstalled plugin on your browser. Be careful: you use the plugin in the browser, not the browser itself (the textbox where you type a URL). After you connect to ProctorU and ProctorU authorizes you, you move to the quizzes area in canvas, and ProctorU will provide automatically a password to canvas for you to gain access to the exam in canvas when you click on it. (c) From that point on (after a connection to canvas by ProctorU is established) exam time is running and proctoring is done by ProctorU that monitors your computer's activity. Thus the exam location is in canvas@NJIT, but the computer's proctoring is by ProctorU. Double check your myUCID credentials are not expiring around exam time! Renew them (new password) ahead of time! Make sure you have an up-to-date browser and up-to-date Adobe Flash; the latter might get become obsolete. --------------------------------------- B. Get a ProctorU account. Go to proctoru.com and obtain (create) a login-name and a password (preferably, other than the myUCID one). Complete this process at least 2 weeks (14 calendar days) prior to the day of the first exam. If asked, use an NJIT email address. ProctorU will contact NJIT to authenticate your student status. For me (and my instructor status) this process took 2-3 days. Then it will send you an email to complete the account creation process. A link in appendix contains info about you not receiving such an email. Read it. During that process you might need to test your equipment (microphone, camera, OS compatibility). See the appendix. B1. OARS related deadline If you need OARS assistance, an email to us from OARS with accommodations must be received by us at least 2 weeks and 2 days before first exam so that we inform ProctorU at least 2 weeks in advance. Failure to do so promptly will result in you having the same accommodations as everybody else. --------------------------------------- C. Install the plugin to your browser This can be done some time prior to the exam. Use a Chrome browser. Firefox might work but Safari will not! Make sure browser is up-to-date. (Check so prior to the day of an exam.) Note that sometimes ProctorU inserts a link to the plugin in the Canvas quiz area and thus in an extreme case you might install the plugin through canvas. But the exam would be published a couple of hours before the exam time; naturally even then you won't be able to see the problems. Note that some students experience problems that can be resolved by ending the browser and restarting it after a minute or so. In rare cases, one might have to reboot the computer. If all is set, a blue owl (the blue owl of ProctorU) will appear to the top right of your (Chrome?) browser. Note once again, that for ProctorU Review+ you do not need to book for the exam. This extra step is needed for ProctorU Live only. --------------------------------------- D. At time of exam/quiz (ProctorU Review+) A pdf in Section C.0 describes these steps more precisely. A practice ProctorU Review+ canvas quiz allows for better familiarity. Check first browser, myUCID credentials and ProctorU credentials are up-to-date and working. Likewise for Adobe Flash, if necessary. YOU WILL LOGIN TO CANVAS AT SOME POINT USING YOUR myUCID (login and password). The exam link will be published (i.e. be viewable) about one hour ahead of an exam. But exam won't be available and clicking on it will result to an authentication error. This is because you need to click on the exam link after you connect to ProctorU through the plugin. The latter would be possible at exam time or afterwards. [Step 1] First you need to fireup your browser (Chrome) with the owl plugin. You may also open a separate canvas window and login to canvas using myUCID credentials. [Step 2] Then use the owl plugin to connect to ProctorU with the ProctorU login/password (not myUCID), You will be asked to show your NJIT photoID (in fact a government issued ID, but you may ignore it) [Step 3] When ProctorU authentication is complete, goto the exam area (utilizing the canvas window or as instructed in the section C.0 info) It is not clear to me as an instructor when you login to canvas with your myUCID credentials: it might be done at Step 1 or before or during Step 3. Exam time starts from that point (completion of Step 3)! The most common error is to try to bypass ProctorU and clicking on the exam link when it gets published. For most students from firing up the browser to starting up the exam takes anywhere from 1mn to 5mn. I have seen a student starting an exam with a >1hr delay because he kept on trying to login to ProctorU through the browser box [https://proctorU.com] rather than clicking on the blue owl plugin located at the top right of the browser and insisting that everything was right! I had to ask for a screenshot to convince him that he was doing things wrong (never installed plugin!) --------------------------------------- E. Practice quiz All Homeworks and Exams including the VoP (Verification of Presence) are set up as canvas quizzes. In section C.0 there is a link to an NJIT-owned ProctorU Review+ practice quiz. The instructor has no control over it. --------------------------------------- F. WHAT is ALLOWED in a ProctorU Quiz F.1 Your carrying an ID: either government ID (eg driver's license) or NJIT ID. A paper version of an NJIT ID does not work. ProctorU Review+ will complain about the actual NJIT ID, it will flag it and I will ignore ProctorU. But a paper NJIT ID will prevent you from completing authentications. A driver's license or a passport may then be used. F.2 A math-course compatible calculator (no kidding) may be allowed in an undergraduate class. Check prepublished instructions of the exam. F.3 2xSHEETS of paper i.e. a total of 4 PAGES. You must include at the top of each of the 4 pages, your last name in capital case (all), then your first/given name (first letter capital, remaining lower case) followed by a 1of4 , 2of4, 3of4, and 4of4 as needed. **************************************************************** The first thing you do prior to the START of the EXAM is you show those four pages in front of the camera of your laptop. You do likewise at the END of the EXAM. The sheets are for your convenience. They are not graded, they are not uploadable. **************************************************************** --------------------------------------- G. Accessibility [Dean of Students] For personal assistance go to the Dean of Students. They might provide you with hardware or assist you financially, independent of citizenship or immigration status. [OARS] For an exam, OARS accommodation need to be provided to ProctorU by the instructor by email 2 WEEKS before the exam. Get all approvals and formally inform the instructor 2 WEEKS+2DAYS before the first exam. Just remind the instructor for the accommodation 2 WEEKS+2DAYS before any subsequent exm. ------------------------------------------------- APPENDIX. ------------------------------------------------- Note: Currently ProctorU requires that you have an up-to-date version of Adobe Flash! Check ProctorU for details and currency of this information. You also need to have an up-to-date version of your browser. A1.0 [Course Web-page] This document will be made available in the course web-page section C.0 Additional links or info will be posted there directly including a PDF document (authored by NJIT, not the instructor) about ProctorU Review+ exam taking and also a URL to an practice NJIT administered, not instructor administered, canvas-based ProctorU Review+ exam. A2.0 [NJIT] https://ist.njit.edu/proctoru/ A2.1 [NJIT info through canvas] https://njit.instructure.com/courses/236/pages/overview-proctoru-review+?module_item_id=226669 A2.2 [NJIT: Using ProctorU Review+] https://njit.instructure.com/courses/236/pages/using-proctoru-review+ https://ist.njit.edu/proctoru-review A3.0 ProctorU A3.1 [Student registration link with ProctorU] https://go.proctoru.com/students/users/new and info about no receiving a confirmation email https://support.proctoru.com/hc/en-us/articles/360043539211-Did-not-receive-a-confirmation-email-#:~:text=ProctorU%20requires%20that%20you%20confirm,to%20a%20valid%20email%20address. A3.2 [ProctorU test your equipment URL] https://test-it-out.proctoru.com/. If you have trouble, connect with a live tech assistant from ProctorU to troubleshoot (and if that fails, put in a ticket with the NJIT Service Desk). A3.3 [ProctorU plugin links] Note that those links might be stale; go to ProctorU for up-to-date info [Plugin for firefox URL location] https://www.proctoru.com/firefox [Plugin for Chrome URL location] https://chrome.google.com/webstore/detail/proctoru/goobgennebinldhonaajgafidboenlkl/reviews?hl=en-US&gl=001 A3.4 [ProctorU and OSX users] Turn on screen-sharing/recording per instructions https://support.proctoru.com/hc/en-us/articles/360036574592-MacOS-X-Catalina-Users- Important A3.5 [ProctorU video; primarily for ProctorU Live] https://www.youtube.com/watch?v=eTFDrRVQzO8&feature=emb_logo A3.6 [ProctorU Help] Live Chat, or Call 855-772-8678 or A3.7 [ProctorU Help by clicking the blue owl plugin icon on the browser] You can also click on the owl icon in your browser bar and click "Help" Regards, Alex. Gerbessiotis Last Update : 2020/10/18@22:00 [Alex. Gerbessiotis] Revision 3 Date Created: 2020/08/16@21:00 [Alex. Gerbessiotis] 3rdProcUr3.txt : ProctorU Review+ information