Guillermo Ramírez-Rivera's  NJIT  Total Quality Management IE-673


Total Quality Management IE-673
Course is offered by Professor Dr. Paul G. Ranky 
eLearning Pack ID: IE673-Spring2010-90-53
Due: February 22, 2010
Project Title:
Use of CIMpgr Process Methodology in the development and modeling of SenCoTech Sustainable Green Total Quality System
Guillermo Ramirez-Rivera

Class Code:
eLearning Pack ID / serial number:  

Companies Involved:
Yamaha Motor Corporation, U.S.A.
Wild Repubic
Folkmanis Puppets
Master Bond Inc.
Sensor Consulting Technologies - SenCoTech  Fifth Company

Auhorship Statement: The work in this assignment has been completed solely by Guillermo Ramirez-Rivera based in the study material provided in the IE673-Spring2010 3DeBook on Total Quality Management by Professor Paul G. Ranky Ph.D. and Skype Meetings with the participation of students Deepti Kalghatgi, Raymond Wong and Dhruv Patel.

    Introduction and Objectives of the Project

    Methodology Applied
        Visual Models
        Process Descriptions
        Data Dictionaries
    Further Work Proposed


Introduction and Objectives of the Project - Index

SenCoTech is a company that provides consulting services to its customers (in this case Yamaha, Folkmanis, Wild Republic, and MasterBond) on how to improve and/or make proper use of sensors in their products/processes.  Depending on the customer's needs the company provides new solutions or modifies existing ones with the goal of considerably improving products/processes and supporting a sustainable green environment.  Consulting services are provided through the thorough understanding of customer's needs, existing products and processes.  In the quest for the development of a Sustainable Green Total Quality System SenCoTech will  model its consulting services through CIMpgr Modeling tool, developed by Paul G. Ranky PhD.  The CIMpgr model will allow SenCoTech to provide a clear solution that complies with the ISO9001:2008 Process Approach and System Approach Quality Principles. 

More information on how SenCoTech will interact with the four companies can be found here.

Methodology Applied
- Index The methodology for system modeling applied in this Assignment1 is the CIMpgr, developed by professor Paul G. Ranky Ph.D.  Some benefits of this modeling tool are that it is Object Oriented and can be integrated with UML As stated by the professor in the eBook, "CIMpgr is a tested set of integrated methods and interfaced/integrated tools and technologies for the purpose of analyzing, specifying, designing, implementing/integrating, operating, maintaining/supporting and project managing systems..."  Through the use of CIMpgr, SenCoTech will achieve the goals of CIMpgr increasing its flexibility by the integration of resources.  The descriptive platform that CIMpgr provides complies with international standards, thus provides SenCoTech simple long term community supported platform for developing its processes. The CIMpgr will increase SenCoTech's appeal to its customer's by portraying its processes in a standard driven model.  

Other information flow methods defined in the eBook but not portrayed in this assignment are traditional flowcharts, DFD, IDEFo, OO-QDF, Value Engineering, ABC, Dynamic Modeling, The Taguchi Method, OOFMEA, Poka Yoke and Six Sigma. All these methods are providing quality engineers with the tools needed for the development of quality systems that are understood by everyone. 

CIMpgr - Index

CIMpgr is a modeling method developed by Professor Paul G. Ranky Ph.D. that is Object Oriented and easily integrated with UML.   The parameters used to describe processes are Inputs, Outputs, Controls and Resources.  Additional information like Purpose, Viewpoint, Authoring Members, Key Contacts, Client Reference and Date is provided, making each diagram robust in its descriptive capabilities.  The diagram also contains a gauge of importance that helps prioritize the parameters related to the method.

Visual Models - Index

CIMpgr diagrams - Process B0 - Layer 0


Graphic 1 made with template provided in ProcModelTemp folder of 3DeBook by Paul G. Ranky Ph.D.

CIMpgr diagrams - Processes B1-B5 - Layer 1


Graphic 2 made with template provided in ProcModelTemplates folder of 3DeBook by Professor Paul G. Ranky Ph.D.

CIMpgr diagrams - Processes B1.1-B1.3 - Layer 2


Graphic 3 made with template provided in ProcModelTemplates folder of 3DeBook by Professor Paul G. Ranky Ph.D.

Process Descriptions - Index

Process B0 Parent Process Layer 0
Parent Process B0 - Sensor Consulting Services: In this main process SenCoTech's main methodology is described.    Every process will display Ii-Inputs, Oi-Outputs, Ci-Controls and Ri-Resources  (more on parameters), as the CIMpgr  method requires.  In this particular process Customer Requirements, Previous experiences, and SenCoTech's Business Requirements are inputted and Satisfied Customers, Increased Knowledge Data Base, and New Business Opportunities are outputted.  This diagram describes the main/parent process that SenCoTech's Services will achieve.  The controls for this process are Cost&Time, Eco&Quality Standards and SenCoTech's technology.  The resources available are human, previous knowledge, computational tools and SenCoTech's assets.  All processes in this assignment include Eco Controls to contribute in the development of a company that complies with the Sustainable Green requirements.

B0 Child Processes - Layer 1
For the development of this layer essentials like analysis, design, integration processes have been included.  The analysis process is divided in Conception and Definition, Design has been named Tailoring , and Integration named Implementation.  The final process of this layer is named Validation and is a Test process.

Process B1 - Conception/Analysis: Process B1describes the initial assessment required to provide a solution to the customers. Initial information is obtained in this process and submitted for definition of customers need in the next process B2.   This process if further described in a second layer - Layer2 B1.i. This is the process nearest to the initial interaction with customer.
Process B2- Definition/Analysis: Once raw data is organized and becomes part of the company's data base Process B2 analyzes it and defines what should be done with the information in order to transform it to add value.  In this process more than in others the data is filtered and viewed under eco&quality requirements because it is at this stage that implementation of standards and changes cost less to make.

Process B3 - Sensor Tailoring/Design: Once a thorough understanding of the customers' needs is reached through analysis of data collected, a solution that adds value and reduces waste is designed/tailored to the specific needs of Yamaha, Folkmanis, Wild Republic and Master Bond.  In this process previous experience with other projects is a very valuable resource and is valued second in imporance classified as R2B3 and placed left in the importance gauge.

Process B4 - Implementation of Solution/Integration:  Once a clear vision of the proposed solution is reached through the design of a custom/tailored design, the solution is implemented.  Changes in existing architecture are made to reduce risks in processes and make products less wasteful.  This process has higher customer interaction and for that reason customer approval is included as the highest importance control parameter.

Process B5 - Validation/Test: Once the solution is running, final documentation on the actual results of the implementation are gathered and reports are made supporting the success or recommending improvements.  In this way the customer is reinforced in the good decision made in choosing SenCoTech or is assured that SenCoTech will continue working in improvement for the Sustainable Green Process B0.

B1 Child Processes Layer 2

B1.1 Gather Information
- Information is gathered from different sources like site surveys (requiring active participation of SenCoTech employees in customers facilities) and Site Plans (passive because customer provides documentation).   This process is similar to a reporting photographer that takes as many photos as possible and edits them later in his lab/computer for news articles.

B1.2 Organize Information - When raw data is obtained from site surveys or site plans provided by the customer.  Data is normalized (converted to the same or very similar formats)  SenCoTech has processing capabilities data is converted in formats for which SenCoTech if prepared to increase its value through engineering design. 

B1.3 Submit Information - Once information is gathered it has to be distributed to the people that need to analyze it.  This process makes sure that the related parties receive the information needed, in the format needed.   This process feeds back to the B1.2 process before outputing information for further process. This feedback loop prevents raw or wrong format information from reaching the analysis process B2. 

Data Dictionary - Index

Acronyms - List of acronyms used in the class, organized in alphabetical order:  here

Process Ai - The format for process description is Ai, with i representing the ith layer in the processes tree.
In this assigment the the main process is represented by letter Bi.
Inputs - IiBi -The format for input description is Ii, with i representing the ith input for the Bi process
Controls - CiBi - The format for input of controls is Ci, with i representing the ith control for the Bi process
Resources - RiBi - The format for resources is Ri, with i representing the ith resource for the Bi process
Outputs - OiBi - The format for outputs is Oi, with i representing the ith output for the Bi process
Data Sink - DB

CIMpgr  - CIM Method established by Professor Paul G. Ranky
CIM - Computer Integrated Manufacturing

Summary - Index

In this assignment SenCoTech has been described under the CIMpgr modeling methodology.  Three layers of abstraction were achieved described in processes BO, B1-B5 and B1.1-B1.3.  Through the iterative nature of this assignment the understanding of the CIMpgr has been achieved and curiosity for learning other modeling methodologies has been awakened.  The collaborative 4+1 (Yamaha, Folkmanis, Wild Republic, and MasterBond) companies have been clearly included in the processes showing their influence as inputs (e.g. I1B0-I3B0), controls (e.g. C1B2) and resources (e.g.R1B5).  Also a Sustainable Green Focus has been maintained throughout the design process incorporating quality reviews and Eco standards in the control parameters.  As made in the previous assignment the Contents Index has been linked throughout the body of the page with anchors for easier navigation.  Images have been reduced in size and linked to the full size ones for detailed viewing.    Learning Process in the assignment:  When building the assignment the diagrams were tried to be completed before having "the story".  As shown in the 3DeBook, it is much easier to build the CIMpgr diagrams from a completed, well thought story.

Further Work Proposed - Index

As stated in the 3DeBook no system can fully be described, thus there will always be areas that can be further specified and refined.  The only process that reached Layer2 of definition was B1.  Further work can be done in developing the Layer2 for processes B2-B5.  Further work can also be done on the existing layers process layers, refining the models.  This refinement can be achieved by adding feedback paths, inputs, resources and controls where considered necessary or by eliminating redundant paths that make the processes wasteful.

References - Index

- Ranky, P.G.,  2010,  Introduction to Total Quality Management and the International Quality Standards With a Lean Six-sigma and Sustainable Green Focus, An Interactive Multimedia 3DeBook on DVD-ROM with off-line Internet Support, published by CIMware,

- (In this web site an example on CIMpgr methodology is portrayed.  The examples provided in this page were used for guidance in the creation of this assignment)

- (In this web site the syllabus of the class is included.  The requirements for this assignment are included in the Schedulle section).

Appendix - Index

The CIMpgr graphs can be seen in higher definition by clicking on the pictures of the following links: