THE DESIGN AND EVALUATION
OF
INTERACTIVE SYSTEMS
by
Murray Turoff
Distinguished Professor
 
Computer and Information Science Department
New Jersey Institute of Technology
University Heights
Newark, NJ, 07102
Telephone: 201 596 3399
 
WORKING DRAFT
 
Do not cite or quote without permission

1997 by Murray Turoff

This material is provided free only to those individuals enrolled in CIS 447 and CIS 732 at NJIT. These students may use this material as reading material for these courses and retain a copy on their PC’s and/or hard copy while enrolled in one of these courses. They are restricted from forwarding any part of this material to any other parties.

This material is provided to students through a web page that requires a password and individuals given this password are forbidden from divulging to others.

Send suggestions and comments to turoff@vc.njit.edu



Sections and Chapters

I. Getting Started

This section is intended to provide sufficient information for the student to get started doing actual designs. It introduces a number of general concepts: the factors that are used to measure a design; the design process and the elements that make up a design; how to quickly evaluate a design using Protocol Analysis; and an overview of the ways people index and categorize information.

1. General Concepts
2. Design Dimensions of Interactive Systems
3. How to do it!
4. Protocol Analysis
5. The art of Indexing and Searching

II. Evaluation

This section exposes the student to the full range of evaluation considerations from a multidisciplinary perspective. It explores all the factors that make evaluation a challenge and then describes how to use various evaluation methods. This section does not substitute for a book on behavioral research methods but dose explain which methods, discipline oriented theories and findings, and statistical methods are useful in the context of evaluating interactive systems. Included are interviews, focus groups, and questionnaires for providing input to and/or evaluating system designs. Also discussed are the utility and use of controlled experiments and field studies.

6. Evolution & Complexity
7. The Context of Evaluation
8. Methods of Evaluation
9. Cognitive Processes & Mental Models
10. Examples of Inadequate Design

III. Specific Techniques & Considerations

This section introduces more depth and detail with respect to design considerations and considerably broadens the range of topics. It focuses on some of the most challenging areas of design, where the designer can exhibit considerable creativity and/or artistic talent.

11. Assorted Guidelines & Folklore
12. Color, Signs, Typography, & Forms
13. Visual Representations & Virtual Reality
14. Metaphors, Artifacts, & Direct Manipulation
15. Documentation, Errors, & Help!

IV. Advanced Applications & Topics

This section deals with more advanced design considerations in the context of specific applications. It focuses on three application areas that represent major challenges for the design of interactive systems. Finally there is a review of management and policy concerns governing the development and operation of interactive systems in organizations and a review of the evolution of research in this field.

16. Hypertext
17. Computer Mediated Communications
18. Decision Support & Human Biases
19. Management Concerns
20. The Past, Present, & Future: Historical Perspectives & Research Issues

V. References & Indexes

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