Resume

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OBJECTIVE

Seeking a position as a technology manager using extensive experience in customer-centric, development, user documentation and support.

SUMMARY

Offering 20 years experience, a degree in teaching, BS in IT, MS in IS (will be completed in spring 2008), very wide computer knowledge and outstanding interpersonal, training, and presentation skills. Support for both areas consisted of application development and support, training class development and instruction, and user assistance/troubleshooting.

WORK HISTORY

2005 – present Adjunct Instructor, NJIT, University Heights, Newark, NJ 07102

Teaching C++ and Java.

2000 – present IT Consultant, NJIT, University Heights, Newark, NJ 07102

Responsible for providing general and specialized end-user IT support for faculty, staff and students.

Problem identification and resolution.
Hardware and software evaluation, installation, and configuration.

Managing the development and on-going maintenance of the Information Services and Technology (IST) Division web site and the Teaching Learning and Technology (TLT) web site.

Design and delivery of end-user training classes; collaboration with departments for campus-wide technology training.

Managing software and licenses available to students, faculty and staff.

Managing various IT projects campus-wide (Internet2 conference, Open Houses, Deans Day).

Managing in-house team to support web development published and printed documentation and PHP scripting, guiding development efforts, coaching their personal development and performing all necessary oversight of team’s activities.

Development and management of Software Management Application “SoftKeep”

Development of scripts that help HelpDesk and IST’s employees to manage software licenses keys distribution.

Organizing complex tasks by dividing them into processes and document them.

Developing custom Outlook forms: Communication Tracking System developed for President Office.

1998 –2000 Instructor, Alphatrain, 2009 Morris Av, Union, NJ 07066

Teaching MCSE, A+ Certification, MOUS, Networking Essentials, supporting Win 95 and Win98, Windows NT.

1995-1998 Instructor, PC/LAN Solutions School of Computer Technology, Linden, NJ

Instructing students how to use personal computers and various software applications: DOS, Windows 3.x, Windows 95, Microsoft Office Professional, Lotus, Hardware Graphics, Front Page, HTML, Internet, basic troubleshooting and repair.

1996-1998 Instructor, Adult High School, North Plainfield, NJ

Instructing Students as above.

1985-1993 Teacher, Elementary and Middle School, Poland

Taught art, math, language, biology, history, geography, science, computer science, and music.

EDUCATION

Masters of Information System, NJIT, 2008
Bachelor in Science in Information Technology, NJIT, 2004

MCSE certificate, Alphatrain 2000 Visual Basic, Certificate, Alphatrain, 1999

PC technician, Certificate, PC/LAN Solutions, Inc., 1996

Teaching Degree, College, Poland, 1984

Diploma, High School, Poland, 1982

COMPUTER SKILLS

Programming Languages: Java, HTML, C++, PHP, XML, JavaScript, Visual Basic
Application Development Tools: Microsoft Front Page, macromedia Dream Weaver

Operating Systems: Windows 2000, XP, Vista, UNIX, Linux, Mac

Project: Microsoft Project Professional

Office: Microsoft Office suite 2007 and earlier versions

Graphic Design: Adobe Photoshop

Database management Systems: Microsoft SQL Server, Microsoft Access
Other: Documentum, WebCT, NetOP, UML

12 years of experience working in computer schools in United States, 8 years of experience working with children in elementary and middle school in Poland instructing how to operate computer.