20 Steps to Design Quality

BulletIntroduction
Bullet1. Start Project Book
Bullet2. Review Advisor Resources
Bullet3. Understand Design Timeline
Bullet4. Obtain Professional Design Assistance
Bullet5. Establish Design Goals for Occupants
Bullet6. Establish Design Goals for Community
Bullet7. Test the Site
Bullet8. Begin Cost Analyses
Bullet9. Assemble Project Design Team
Bullet10. Develop 3 Site Plans
Bullet11. Use Design Checklist
Bullet12. Use O&M Checklist
Bullet13. Prioritize Design Components
Bullet14. Emphasize Design in Funding Applications
Bullet15. Prioritize Construction Systems
Bullet16. Prioritize Finishes & Hardware
Bullet17. Monitor Bids
Bullet18. Monitor Construction
Bullet19. Create O&M Manual
Bullet20. Complete Project Book

 20 Steps to Design Quality

"Careful attention to operation and maintenance issues during design can pay big benefits after construction is complete. The more O&M considerations you can "design in" to a development project from the beginning, the easier and less expensive it will be to operate and maintain that development over the long term."

Maureen Friar,
Supportive Housing Network of New York,
New York, NY

Tools for Step 12

Print Step 12

Operation and Maintenance Considerations Checklist
Why | When | Who | What | How
Step 12. Use the Operation and Maintenance Considerations Checklist to reality check the design process.

Why is this step important?

Design and construction are complex processes subject to intense time and financial pressures. Specific design elements can easily be overlooked or overwhelmed, particularly "small" items that simply get lost in the rush to complete the project on time and on budget.

But very often these "small" elements have a big impact on the operation and/or maintenance of the buildings in the development. Sometimes they must even be retroactively added back into the project so that it can function as intended - a process that adds cost and time to the process.

The Operation and Maintenance Considerations Checklist was created to help a developer avoid these costly oversights. Effective use of the Checklist ensures that key design elements contributing to a development's operation and maintenance are not overlooked and are, in fact, "built in" to the project

When should this step be done?

Who should do this step?

    The owner/developer together with the architect and the contractor.

What should be done?

    • Go through the O&M Considerations Checklist with the design/contractor team once at the end of Schematic Design, once at the end of Design Development and once at the end of the Contract Documents phase.
    • Go through the checklist at least twice during construction, once early in the process and once when construction is roughly 85% complete.
    • Print the Operation and Maintenance Considerations Checklist and add it to the Project Book. Go through the Checklist at least five times (see above) over the course of the project.

How can doing this help move my project forward?

    • Design doesn't exist in a vacuum. The finished product will have to be cost-effectively operated and maintained. The Checklist provides a good basic framework for reality-checking design.
    • Using the Checklist will help avoid time consuming and costly "retrofits" of key design components.
    • The Checklist is one of the important tools that help control construction costs and speed the overall construction process.